Bilingual Customer Support Specialist - Returns

Radwell International • Willingboro Township, NJ

1d • $25 - $33 • Onsite

About The Position

The Bilingual Customer Support Specialist – Returns (Returns Resolution) manages customer return requests, warranty claims, credits, and return-related issues while providing customer support in English and Spanish. The role serves as a liaison between customers and internal departments to resolve returns, disputes, and post-sale concerns in a timely manner. The ideal candidate is detail-oriented, customer-focused, and skilled in problem-solving, with strong communication skills and the ability to manage multiple priorities while providing efficient, accurate, and professional service.

Requirements

• Fluency in English and Spanish, with the ability to communicate effectively in professional customer service interactions.
• Strong customer service and problem-solving skills.
• Ability to manage multiple cases and priorities simultaneously.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to work independently and collaboratively across departments.
• Strong sense of accountability and follow-through.
• Ability to communicate complex information, address customer concerns, and explain resolutions clearly in both languages.

Responsibilities

• Manage customer return requests, warranty claims, and return-related inquiries in English and Spanish.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as a primary point of contact for English- and Spanish-speaking customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate case updates, explanations, and resolutions clearly and professionally in customers’ preferred language.
• Handle customer questions, concerns, and escalations with professionalism, patience, and effective problem-solving.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements.
• Support departmental objectives focused on customer satisfaction and operational efficiency.
• Perform other duties, tasks, or work as assigned.

Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• 15 PTO days.
• Paid company holidays.
• Company-paid short-term and long-term disability.
• Company-paid life insurance.
• 401(k) with company matching.
• Free onsite gym.
• Year-end bonus plan based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed