Customer Support Specialist - Bilingual

Uline • San Bernardino, CA

7d • Onsite

About The Position

Uline is hiring a Bilingual Customer Support Specialist at its California branch in Ontario. The role focuses on building customer relationships, providing solutions, and delivering customer service. Employees receive hands-on training and ongoing support, with opportunities to develop problem-solving and communication skills and grow their careers. The position is on-site and full-time, with hours from 12:30 PM to 9 PM, four weekdays and one weekend day. Pay is $28 to $33 per hour, including a $2 shift differential.

Requirements

• High school diploma or equivalent.
• Fluent in both verbal and written English and Spanish.
• Excellent problem-solving, listening, and communication skills.

Nice To Haves

• Bachelor’s degree preferred.
• Prior customer service experience is a plus.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using company technology.
• Answer customer questions about products, pricing, and shipping.
• Build business relationships with customers by phone, email, and chat.
• Understand customer needs and recommend appropriate Uline solutions.
• Help customers navigate Uline’s website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with 6% employer match starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED