Bilingual Customer Support Specialist - Overnights
About The Position
Uline is hiring a full-time Bilingual Customer Support Specialist for overnight shifts at its California Branch in Ontario. The role focuses on building customer relationships, resolving inquiries, processing orders, and delivering customer service by phone, email, and chat. Specialists learn Uline’s products and solutions and use company technology to answer product, pricing, and shipping questions, make recommendations, and help customers use the website and online ordering system. The regular schedule is Friday through Tuesday, 9 PM to 5:30 AM, and includes a $4 shift differential. Initial training is scheduled Monday through Friday, 8:30 AM to 5 PM, for approximately six to seven months. The position is on-site. Uline provides hands-on training and ongoing support, with opportunities to develop problem-solving and communication skills and grow with the company.
Requirements
- High school diploma or equivalent.
- Fluency in both verbal and written English and Spanish.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer customer questions about products, pricing, and shipping.
- Build business relationships with customers over the phone, by email, and through chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- Fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
