Customer Support Specialist - Bilingual
About The Position
As a Bilingual Customer Support Specialist at Uline, you will build customer relationships, provide solutions, and deliver customer service. The role involves processing customer orders, making product recommendations, answering account inquiries, and helping customers with product, pricing, shipping, website, and online-ordering questions. You will communicate with customers by phone, email, and chat and recommend solutions based on their needs. The position is full-time and on-site at Uline’s California Branch in Ontario, California. Hours are 12:30 PM to 9 PM, four weekdays and one weekend day. Uline provides hands-on training and ongoing support.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
- Fluent in both spoken and written English and Spanish.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer customers’ product, pricing, and shipping questions.
- Build business relationships with customers over phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- On-site fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
