Internet Support Specialist - Bilingual

Ideatek • Wichita, KS

2d • Remote

About The Position

The Bilingual Internet Support Specialist supports IdeaTek customers by troubleshooting wireless, fiber internet, and phone services and providing meaningful solutions. The role delivers empathetic, patient, and professional customer service, partners with internal teams to resolve issues, identifies recurring problems and recommends process improvements, and follows up with customers to ensure issues are resolved and expectations are met. The position is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

Requirements

• At least 2 years of experience in a technical troubleshooting, help desk, or high-volume technical support role.
• Demonstrated aptitude for technical troubleshooting.
• Availability to work Monday through Friday, 8 a.m.–5 p.m. during training, and then 8 a.m.–5 p.m., 9 a.m.–6 p.m., or 10 a.m.–7 p.m. as the regular schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment.
• Fluency in Spanish and English.

Nice To Haves

• Previous experience in technical support, help desk, or an internet service provider environment.
• Familiarity with CRM, ticketing, or customer support systems.
• Experience explaining technical concepts in a clear, customer-friendly way.
• Strong problem-solving skills and a genuine desire to find solutions.
• Ability to think creatively when helping others.
• High attention to detail, with a focus on accuracy and follow-through.
• Commitment to delivering service that consistently exceeds expectations.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide consistently high-quality service to existing IdeaTek customers.
• Collaborate with internal teams to achieve timely resolutions and positive customer outcomes.
• Identify trends and recurring issues and share insights to support process improvements.
• Proactively follow up with customers to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Benefits

• Competitive pay and bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with matching.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee’s area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed