Resident Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•City of Newburgh, NY

9d•$18 - $18•Onsite

About The Position

The Resident Support Specialist provides a safe, structured, supervised, and accountable environment for Community Housing Innovations residents and staff. The role is responsible for the safety and security of clients, visitors, staff, and property at the Newburgh, New York site. The scheduled shift is Saturday from 4:00 p.m. to 12:00 a.m. The position is non-exempt and eligible for overtime, with pay of $18 per hour. The specialist conducts regular hourly property tours, monitors video cameras and the surrounding area, enforces organizational and site rules, and responds appropriately to situations involving residents. The position also includes limited crisis intervention, resident intake and referral support, unit inspections, preparation of vacant units, documentation and reporting, site upkeep, inventory oversight, and support for evacuation procedures. Community Housing Innovations is a not-for-profit housing and human services organization working to support social and economic independence. Its vision is to end generational poverty and foster upward mobility by helping families and individuals access quality housing, a home of their own, and employment.

Requirements

Excellent verbal and written communication skills.
Proficiency in English.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
High school diploma or GED preferred; 1–2 years of experience in a related field may substitute for a high school diploma or GED.

Nice To Haves

One to two years of experience working in a related field is preferred; candidates with a high school diploma, GED, or higher do not need work experience.
Bilingual Spanish ability is a plus.

Responsibilities

Maintain visibility with residents by wearing a Safety Monitor vest and ID badge; conduct hourly property tours and consistently review video cameras and monitor the area.
Enforce CHI, site, and DSS/DCFS policies, regulations, and rules with residents.
Intervene appropriately to de-escalate situations and redirect behavior.
Provide limited crisis intervention until CHI professional staff can be contacted or intervene; contact a supervisor or proper authorities as needed.
Maintain accurate shift documentation, including turnover information, census, logs, and incident reports.
Conduct unit inspections in accordance with OTDA, DSS/DCFS, and CHI standards by entering units and recording monitoring and follow-up.
Accept resident referrals and review rules and regulations with new arrivals, including the two-bag-per-person intake rule; perform bag searches at intake and as required by protocol.
Submit required internal and external reports accurately and on time; maintain orderly logs, office, and site.
Inform the Shelter Manager about site conditions, including dangerous conditions, repair needs, and supply needs.
Prepare vacant units for new placements.
Use cleaning supplies appropriately and maintain inventory.
Facilitate and document evacuation procedures, including fire drills, as directed by managers.