Bilingual Resident Advocate

The Bridge Over Troubled Waters•Pasadena, TX

9d•$33,696 - $33,696

About The Position

The Bilingual Resident Advocate provides direct services to residents in a 100-bed emergency shelter serving survivors of domestic violence and sexual assault, as well as women and children experiencing homelessness. The role conducts resident intake and orientation, assigns rooms, supports compliance with shelter guidelines, and helps maintain safety while providing quality client services. The Advocate prepares clear and concise service documentation and statistical records, updates the daily house census and shift log, and assists Food Services staff with meal counts and resident oversight during meals. The role also answers a 24-hour hotline, LIVEchat, and text service to provide assessments, safety planning, crisis intervention, information, and referrals. Additional duties include updating shelter bed availability databases, conducting facility walkthroughs, helping maintain cleanliness and safety, and orienting volunteers and new staff as designated.

Requirements

High school diploma or GED.
Bilingual in English and Spanish.
Two years of experience providing direct care in social services or a residential setting with at-risk clientele.
Pass a criminal background investigation check.
Provide and maintain a current Texas driver’s license.
Provide and maintain a clean driving record and update the driving record annually.
Provide and maintain current auto liability insurance.
Be authorized to work in the United States.
Be able to lift and carry 40 pounds and ascend and descend stairs in an emergency shelter setting.

Nice To Haves

Bachelor’s degree is highly desired.

Responsibilities

Conduct initial intake of residents.
Orient residents to emergency shelter guidelines and available services, and make room assignments.
Supervise residents to ensure compliance with shelter guidelines and maintain overall safety while providing client services.
Prepare clear and concise documentation of services provided in compliance with grants and maintain assigned statistical records.
Update the daily house census and shift log to keep peers informed of residents’ status.
Conduct daily meal counts and oversee residents during meals to support safety and cleanliness.
Answer the 24-hour hotline, LIVEchat, and text service and provide telephone assessments, safety planning, crisis intervention, information, and referrals.
Update and assist with overseeing the HCDV shelter bed database.
Keep the TBOTW account updated and record accurate bed availability daily.
Conduct routine facility walkthroughs to monitor and assist with shelter cleanliness, resident safety, and compliance with guidelines.
Provide orientation to volunteers and new staff as designated.
Perform other duties as assigned.