Support Staff

KEY POINT HEALTH SERVICES INC•Baltimore, MD

2d•$19 - $19•Onsite

About The Position

The Support Staff member provides comprehensive services through on-site and off-site programs, including case management, psychoeducation, crisis intervention, advocacy, and community liaison. The role includes completing documentation accurately and on time, monitoring medication and educating clients to support self-dosing, and teaching community skills and activities of daily living in individual and group settings. The employee may help transport clients between residences, the office, and community locations; assist Rehabilitation Counselors and other staff; schedule client appointments; and coordinate with treatment team members. The position requires 20 hours of training per year and compliance with department and facility safety rules, agency ethics, and Key Point Health Services’ mission, philosophy of care, and policies. Duties may change and may include other tasks needed to achieve program goals. The Support Staff member reports directly to their immediate supervisor and/or the Program Director and coordinates with agency professionals and outside agencies as part of an interdisciplinary team. The work takes place in office and community settings, including clients’ residences. Local travel between these locations is expected. The role may involve repetitive computer, keyboard, and mouse use. Out-of-state travel is not expected; overnight travel may be expected for AON support staff only. The posting states a schedule of Monday through Friday, 7:00 a.m. to 3:30 p.m., and pay of $18.75 per hour.

Requirements

High school diploma.
No prior experience required.
Valid and active Maryland driver’s license held for more than three years.
Experience or education related to the population served.
Knowledge of the DSM and symptoms of common diagnoses in RRP programs.
Proficiency in advocacy and case management skills.
Strong writing, interpersonal, and oral communication skills.
Ability to serve culturally diverse and/or special-needs populations with understanding and sensitivity while maintaining patient confidentiality.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.

Responsibilities

Provide case management, psychoeducation, crisis intervention, advocacy, and community liaison services through on-site and off-site programs.
Complete shift logs, incident reports, service notes, and other documentation accurately and promptly.
Monitor medication and provide education to support clients’ self-dosing of medication.
Teach community skills and activities of daily living in individual and group settings as needed.
Assist with transporting clients between residences, the office, and community locations as needed.
Assist Rehabilitation Counselors and other staff as needed.
Complete 20 hours of training per year to maintain skill level.
Follow department and facility safety rules and regulations, agency ethics, and Key Point Health Services’ mission, philosophy of care, and policies.
Schedule client appointments as needed and coordinate with treatment team members.
Coordinate with professionals within the agency and outside agencies to support an interdisciplinary team approach.
Perform other assigned duties to achieve program goals and objectives.
Travel locally between the office, client residences, and community settings.