Resident Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•Brentwood, NY

2d•$19 - $15,808•Onsite

About The Position

Community Housing Innovations (CHI), a not-for-profit housing and human services organization, seeks a full-time Resident Support Specialist for its Central Islip location. The role provides a safe, structured, and supervised environment for residents and staff. The Resident Support Specialist coordinates and verifies client movement in the facility and monitors client conduct and behavior during the shift. The position includes screening clients and visitors, conducting bag searches, ensuring compliance with facility and agency policies, de-escalating crises, conducting facility rounds, and completing required logs and reports. It also includes front-desk and receptionist duties, monitoring surveillance and fire safety systems, supporting fire drills and evacuations, preparing rooms for new clients, maintaining supply inventory, reporting facility conditions, and assisting with afterschool or evening activities as needed. The listed schedule is Monday through Friday, 8 a.m. to 4 p.m. Overtime is available. The stated wage is $19.00 per hour, approximately $15,808 annually.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Proficiency in English.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour the property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, stay organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain attention to detail.
Even-tempered demeanor, good negotiation skills, and ability to meet unexpected deadlines.

Nice To Haves

One to two years of experience working in a related field.
Bilingual Spanish.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document interventions.
Conduct rounds throughout the facility, including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras and fire prevention, detection alarm, and notification systems.
Support fire drills, evacuate the building when necessary, and use fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure their proper distribution.
Inform management of the work site's physical condition, including dangerous conditions, possible repairs, and supply needs.
Support afterschool and evening activities as needed.