Bilingual Resident Support Specialist

Wellspring Family Services • Seattle, WA

3d • Onsite

About The Position

Wellspring Family Services is hiring a Bilingual Resident Support Specialist to support residents at Coronado Springs, an affordable housing complex in Seattle. The role provides on-site support and advocacy, connects residents with community resources, and helps foster a safe and inclusive living environment. The specialist supports residents in achieving personal, financial, and housing stability through relationship-based services.

The position is full-time and on-site five days per week. Occasional weekend work may be required based on program and organizational needs. Compensation is $31.00 per hour, and the position reports to the Housing Program Manager.

Requirements

• At least 3 years of experience in housing services, case management, or community engagement.
• Bilingual proficiency in spoken and written English and Spanish.
• Understanding of landlord-tenant laws and conflict resolution.
• Experience supporting diverse and vulnerable populations, including people exiting homelessness.
• Excellent communication, organization, and time-management skills.
• Proficiency with Microsoft Office and databases.
• Valid driver’s license and reliable transportation.
• Strong commitment to equity, inclusion, and trauma-informed care.

Nice To Haves

• Salesforce experience.
• Experience designing or leading youth programs.
• Knowledge of local community resources.

Responsibilities

• Provide on-site support to residents.
• Support resident events and activities to build community connections.
• Conduct needs assessments and create individualized action plans to help residents overcome barriers to stability.
• Provide crisis intervention for residents at risk of eviction and connect them with rental or utility assistance.
• Educate residents about tenant rights and responsibilities.
• Coordinate referrals for services such as mental health counseling, job training, and financial coaching.
• Collaborate with local partners to bring resources and opportunities to residents.
• Mediate landlord-tenant issues and advocate for supportive housing practices.
• Develop and oversee youth and afterschool programs that support academic, social, and emotional growth.
• Maintain detailed case notes and reports in accordance with agency standards.

Benefits

• Medical, dental, vision, life, and long-term disability insurance.
• 30 days of paid time off per year and 10 paid holidays.
• 403(b) retirement plan.
• Flexible Spending and Health Savings Accounts.
• Employee Assistance Program.
• Counseling session reimbursement.
• DEIA training and employee resource groups.
• Eligible for Public Service Loan Forgiveness (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed