Resident Specialist

The Michaels Organization • Fort Belvoir, VA

6d

About The Position

The Michaels Organization is a national residential real estate company with capabilities in development, property management, construction, and investment. The Resident Specialist pre-leases and leases homes, supports incoming families, and serves as an immediate customer service representative. The role introduces families to the community and helps establish a positive relationship between residents and property management.

The Resident Specialist contacts applicants and maintains waitlists, coordinates with the Partner to ensure applicants are placed within their respective entitlements, and answers questions about waitlist position and housing availability. The role markets homes to incoming families and builds familiarity with floor plans, property amenities, and other features. It also prepares move-in packages, verifies paperwork under the supervision of the Assistant Community Manager, maintains communication with families who cannot pre-lease, and conducts move-in and move-out inspections. The position requires 40 hours per week, occasional overtime, and eligibility to drive a company vehicle for resident inspections and visits.

Requirements

• 1–2 years of customer service experience.
• General computer skills.
• High school diploma or GED.
• Valid driver’s license and acceptable driving record.
• Must pass drug test screening.
• Must successfully complete all required courses, classes, and training provided by MMS.
• Must have any specific certifications required by law.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to prioritize and manage a daily workload.
• Ability to work independently and as part of a team, follow directives, and work with minimum supervision.
• Ability to handle sensitive information confidentially.
• Ability to work in a fast-paced, customer-service-oriented environment, perform under pressure, and meet deadlines.
• Ability to communicate issues, problems, ideas, concerns, and information effectively in writing and verbally.
• Problem-solving skills and ability to interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
• Maintain a professional appearance and demeanor.
• Able and eligible to drive a company vehicle for resident inspections and visits.
• Able to work 40 hours per week; occasional overtime may be required.

Nice To Haves

• Sales experience.
• Leasing experience.

Responsibilities

• Contact applicants and maintain waitlists.
• Coordinate with the Partner to ensure people added to waitlists are held within their respective entitlements.
• Contact families by phone or email to explain their waitlist position and answer questions about housing availability.
• Answer residents’ questions about the property and present unit and community amenities to support the move-in experience.
• Market homes to incoming families and become familiar with floor plans, amenities, and property features.
• Process and complete move-in packages before the move-in date, ensuring paperwork is accurate and complete under the supervision of the Assistant Community Manager.
• Maintain communication with potential residents who are unable to pre-lease and explain the leasing process for move-in.
• Conduct property inspections during move-in and/or move-out and report findings to the Assistant Community Manager.
• Perform other duties as assigned.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.
• Team-oriented environment and inclusive company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED