Resident Specialist

The Michaels Organization • Fort Belvoir, VA

7d • $22 - $26

About The Position

The Resident Specialist pre-leases and leases homes and helps ensure incoming families’ needs are met professionally and courteously. The role serves as an immediate customer service contact, introduces families to the community, and supports positive relationships between residents and property management. The Resident Specialist contacts applicants and maintains waitlists, coordinates with the Partner to ensure applicants are within their respective entitlements, and answers questions about waitlist positions and housing availability. The role markets homes to incoming families and builds knowledge of floorplans, property amenities, and unit features. It also processes move-in packages, maintains communication with potential residents who cannot pre-lease, and helps ensure they understand the leasing process. During move-in and move-out, the Resident Specialist conducts property inspections and reports findings to the Assistant Community Manager. The role requires 40 hours per week, with occasional overtime, and eligibility to drive a company vehicle for inspections and visits.

Requirements

• One to two years of customer service experience.
• General computer skills.
• High school diploma or GED.
• Valid driver’s license and acceptable driving record.
• Must pass drug test screening.
• Must successfully complete all required courses, classes, and training provided by MMS.
• Excellent written and verbal communication skills.
• Strong organizational skills; ability to work independently and as part of a team.
• Ability to handle sensitive information confidentially.
• Ability to work in a fast-paced, customer-service-oriented environment, perform under pressure, and meet deadlines.
• Ability to communicate issues, problems, ideas, concerns, and information effectively in writing and verbally.
• Ability to prioritize and manage daily workload, follow directives, and work with minimum supervision.
• Problem-solving skills.
• Ability to interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
• Maintain a professional appearance and demeanor.
• Must be able and eligible to drive a company vehicle for resident inspections and visits.
• Must be able to work 40 hours per week; occasional overtime may be required.
• All specific certifications required by law.

Nice To Haves

• Sales experience.
• Leasing experience.

Responsibilities

• Contact applicants and maintain waitlists, coordinating with the Partner to ensure applicants are held within their respective entitlements.
• Contact families by phone or email about their waitlist position and answer questions about housing availability.
• Answer residents’ questions about the property and showcase unit and property amenities.
• Market homes to incoming families and become familiar with property floorplans, amenities, and specialties.
• Process and complete move-in packages before move-in dates, ensuring paperwork is accurate and complete under the supervision of the Assistant Community Manager.
• Maintain communication with potential residents who are unable to pre-lease and explain the leasing process.
• Conduct property inspections during move-in and/or move-out and report findings to the Assistant Community Manager.
• Perform other duties as assigned.

Benefits

• Competitive wage.
• Comprehensive benefits package including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED