Resident Specialist

The Michaels Organization • Fort Moore, GA

7h

About The Position

The Resident Specialist pre-leases and leases homes and helps ensure incoming families’ needs are met with professionalism and courtesy. Serving as an immediate customer service representative, the Resident Specialist introduces families to the community and helps establish a positive relationship between residents and property management. The role contacts applicants, maintains waitlists, coordinates with the Partner regarding eligibility entitlements, and answers questions about waitlist status and housing availability. The Resident Specialist also markets homes, becomes familiar with floorplans and property amenities, completes move-in packages, and supports move-in and move-out inspections under the supervision of the Assistant Community Manager.

Requirements

• 1–2 years of customer service experience.
• General computer skills.
• High school diploma or GED.
• Valid driver’s license and acceptable driving record.
• Pass drug test screening.
• Successfully complete all required courses, classes, and training provided by MMS.
• Complete any certifications required by law.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to work independently and as a team member.
• Ability to handle sensitive information confidentially.
• Ability to work in a fast-paced, customer-service-oriented environment, perform under pressure, and meet deadlines.
• Ability to prioritize and manage workload, follow directives, and work with minimum supervision.
• Problem-solving skills and a professional, pleasant manner when interacting with coworkers, supervisors, vendors, residents, guests, and the public.
• Maintain a professional appearance and demeanor.
• Able and eligible to drive a company vehicle for resident inspections and visits.
• Able to work 40 hours per week.

Nice To Haves

• Sales experience.
• Leasing experience.

Responsibilities

• Contact applicants and maintain waitlists, coordinating with the Partner to ensure applicants are held within their respective entitlements.
• Inform families of their waitlist position and answer questions about housing availability.
• Answer residents’ questions about the property and showcase unit and community amenities.
• Market homes to incoming families and learn the property’s floorplans, amenities, and specialties.
• Process and complete move-in packages before move-in dates, ensuring paperwork is accurate and complete under the Assistant Community Manager’s supervision.
• Maintain communication with prospective residents who cannot pre-lease and explain the leasing process for move-in.
• Conduct property inspections during move-in and move-out and report findings to the Assistant Community Manager.
• Perform other duties as assigned.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED