Resident Specialist

The Michaels Organization•Fort Moore, GA

About The Position

The Resident Specialist pre-leases and leases homes, helps ensure the needs of incoming families are met professionally and courteously, and serves as an immediate customer service representative. The role introduces families to the community and helps establish a positive resident and property management relationship. The Resident Specialist contacts applicants and maintains waitlists, coordinates with the Partner to ensure applicants are held within their respective entitlements, and answers questions about waitlist positions and housing availability. They market homes to incoming families and become familiar with floorplans, property amenities, and specialties. The Resident Specialist completes move-in packages before move-in, under the Assistant Community Manager’s supervision, and maintains communication with prospective residents who cannot pre-lease. During move-ins and move-outs, the role conducts property inspections and reports findings to the Assistant Community Manager. The position requires 40 hours per week, with occasional overtime. The Resident Specialist must be eligible to drive a company vehicle for resident inspections and visits. The role requires a high school diploma or GED, a valid driver’s license and acceptable driving record, required legal certifications, successful drug screening, and completion of required MMS courses and training.

Requirements

1–2 years of customer service experience.
General computer skills.
High school diploma or GED.
Valid driver’s license and acceptable driving record.
Must be able and eligible to drive a company vehicle for resident inspections and visits.
Must pass drug test screening.
Must successfully complete all required courses, classes, and training provided by MMS.
Excellent written and verbal communication skills.
Excellent organizational skills.
Ability to work independently and as part of a team.
Ability to handle sensitive information and maintain confidentiality.
Ability to work in a fast-paced, customer service-oriented environment, perform under pressure, and meet deadlines in a timely manner.
Ability to communicate issues, problems, ideas, concerns, and information effectively in writing and verbally.
Ability to prioritize and manage daily workload for timely completion.
Ability to follow directives and work with minimum supervision.
Problem-solving skills.
Ability to interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
Maintain a professional appearance and demeanor.
Must be able to work 40 hours per week; occasional overtime may be required.
All specific certifications required by law.

Nice To Haves

Sales experience.
Leasing experience.

Responsibilities

Contact applicants and maintain waitlists, coordinating with the Partner to ensure applicants are held within their respective entitlements.
Contact families by phone or email to update them about their waitlist position, answer questions about housing availability, and address questions about the property.
Showcase potential units and property amenities to support the move-in experience and encourage community living.
Market homes to incoming families and become familiar with floorplans, amenities, and property specialties.
Process and complete move-in packages before the move-in date, ensuring paperwork is accurate and complete under the Assistant Community Manager’s supervision.
Maintain communication with prospective residents who cannot pre-lease and educate them about the leasing process upon move-in.
Conduct property inspections during move-in and/or move-out and report findings to the Assistant Community Manager.
Perform other duties as assigned.