Resident Services Technician

Christian Recovery Centers, Inc•Shallotte, NC

About The Position

The Resident Services Technician (RST) strengthens the relationship between residents and staff at CRCI programs and campuses. The role supports senior program leadership in meeting residents’ needs safely, reasonably, and promptly, while upholding the recovery center’s processes and representing the organization positively in the community. RSTs are expected to remain level-headed, provide practical and emotional support, maintain transparency with their team and supervisor, and document their work. The position involves coordinating and supporting residents’ daily activities, recovery groups, appointments, requests, and care needs. RSTs respond to resident requests, assess needs and escalate serious concerns, help residents navigate medical, dental, legal, identification, family-contact, and transportation needs, and follow through on appropriate corrective actions. They also support resident recognition activities and coordinate with supervisors when financial decisions are needed. RSTs provide ministry and educational support, including preparing lessons, assisting during chapel, reviewing chapel lessons with residents, and conducting documented one-on-one resident meetings at least once every two weeks. Administrative work includes assisting with intake and discharge, reviewing files for accuracy, documenting legal communications and resident interactions, updating Airtable records and schedules, auditing data, and answering phones when assigned or when needed. The role may require transportation of residents and coordination with staff around schedules, vehicles, and resident assignments.

Requirements

Must be at least 18 years old.
Must be a U.S. citizen or legally eligible to work in the United States.
For applicants in personal recovery: successful completion of a recovery program is required.
For applicants in personal recovery: active participation in or completion of a 12-step program is required.
For applicants in personal recovery: must maintain an active relationship with a 12-step sponsor and follow all related guidelines.
For applicants in personal recovery: must attend additional training or activities required by a supervisor for personal recovery.
Employees without a high school diploma or equivalent must participate in the employee education program; a high school equivalency program (HiSET) is offered at no cost.
For direct-care roles, must agree to promote Christian biblical principles of spiritual wellness and the stated Christian understanding of salvation through Jesus Christ.
For direct-care roles, must agree with the corporation’s recovery philosophy without reservation and exemplify Christian principles in and outside the workplace.
Must be willing to receive and evaluate correction or feedback about professional and personal shortcomings and make a concerted effort to implement strategies to address them.
Applicants must have abstained from alcohol abuse and any use of illegal drugs for at least three months before applying; applicants must also attest that they have not abused legal drugs, including prescription or over-the-counter medications, or alcohol during that period.
Must undergo drug, alcohol, and nicotine screening during the interview process.
Must live by biblical standards, regularly attend and actively support a fellowship of believers, engage in sexual relations exclusively within a Biblical Christian marriage, and abstain from living with unmarried members of the opposite sex.
Resident-care staff are expected to set a positive example in their lifestyle, including avoiding tobacco use, illegal drugs, excessive or public alcohol consumption, and abuse of over-the-counter or prescription medications.

Nice To Haves

High school diploma or equivalent preferred.
Valid driver’s license preferred; certain motor-vehicle-record restrictions may apply when driving company vehicles.
Prior experience with addiction recovery, whether personal, professional, or through association, preferred.

Responsibilities

Assess residents’ needs and bring serious concerns to the Resident Manager for further instruction.
Coordinate or assist with medical and dental appointments, emergency-room visits, and other immediate transportation needs.
Assist residents with legal matters, appointments, documentation, and scheduling; communicate with attorneys, district attorneys, judges, and other relevant parties as needed.
Help residents meet identification requirements and verify eligible family-contact requests and weekend phone-call sign-ups.
Follow through on immediate disciplinary actions, document incidents promptly, and elevate matters to a supervisor when appropriate. Do not assign strikes; submit those matters to a supervisor.
Check that writing assignments and self-evaluations are submitted on time and ensure disciplinary actions are handled promptly.
Assist with the Bell Award program and Excellence Party, coordinating financial decisions with a supervisor or Director of Operations when required.
Document legal communications, update resident files, and plan around court dates and other legal matters.
Oversee resident requests, provide timely answers, and confirm receipt when a request will take longer than one day to resolve.
Meet residents’ immediate needs and requests, document actions, and maintain transparency with the team and supervisor.
Add staff and resident needs requiring outside purchases to the errands list and submit expense requests to a supervisor using the designated form.
Follow up daily on resident questions and requests and provide support with concerns and stressful situations.
Complete the daily resident schedule as needed and seek supervisor guidance when necessary.
Update resident assignment lists in Airtable in coordination with the Google Calendar, ensuring event staffing needs are met and avoiding scheduling conflicts.
Prepare lessons and provide preaching or teaching when needed, including filling in for a scheduled instructor when necessary.
Assist chapel leaders, support orderly participation, and review the chapel lesson with residents after the 9 a.m. service.
Lead assigned one-on-one resident meetings at least once every two weeks, conduct follow-ups, and submit documentation within the designated timeframe while maintaining confidentiality.
Assist with resident intake, discharge, and note-taking; review completed intake files for accuracy and missing information.
Review legal issues and follow up on required documentation and verification, including probation requirements and any permits needed for interstate travel.
Update Airtable records and audit available data for inaccurate or outdated information, verifying questionable information.
Answer phone calls when assigned and take responsibility for answering when the assigned person is unavailable.