Resident Services Specialist 2

ACCESS, Inc•Akron, OH

About The Position

ACCESS, Inc. is dedicated to assisting women and children in the community who are experiencing homelessness. The agency promotes self-esteem and self-sufficiency through a safe, supportive, holistic environment and programs focused on housing, education, advocacy, and empowerment. The Resident Services Specialist is responsible for the safety and security of residents and the premises of the Emergency Shelter. The role supervises residents during the assigned shift, enforces resident handbook regulations, supports residents in adjusting to their stay, and directs them to appropriate support staff. The position also documents shelter activities, maintains confidentiality, follows agency policies and procedures, and completes required shift paperwork. This is a full-time, second-shift position scheduled from 3:00 p.m. to 11:00 p.m. The posting lists pay at $16.00 per hour. The job description states that employees must work at least one shift per month to continue employment.

Requirements

Experience in social services or health care.
Excellent crisis-management, listening, verbal communication, written communication, professional-boundary, personal-boundary, conflict-resolution, and basic computer skills.
Availability to work the 3:00 p.m.–11:00 p.m. shift.
Reliable transportation.
One year of Social Work experience.
High school diploma or equivalent.
Ability to remain at the assigned post until relieved and complete shift duties.
Ability to pass physical and written certification training for CPR.

Nice To Haves

Knowledge of community resources.
Understanding of issues affecting individuals experiencing homelessness.
Knowledge of emergency medical procedures.
Driver's license.

Responsibilities

Maintain the safety and security of residents and the facility.
Complete and document hourly building checks, including checks of doors, rooms, alarms, and emergency exits.
Conduct house, dining room, playroom, teen room, and general building checks to maintain an active presence.
Intervene when necessary to protect residents, staff, or others from injury, according to agency policy.
Verify that outside individuals have permission to be on the property and document visitors in the visitor log.
Know and follow emergency procedures, including fire evacuation, utility shutoffs, and power failure protocol.
Distribute incoming mail according to agency policy.
Keep the staff workspace clean and organized.
Remain at the assigned post until relieved, brief incoming staff on pertinent information, and assist with staff coverage when needed.
De-escalate potentially volatile situations between residents according to agency protocol.
Provide telephone coverage and monitor security cameras during the shift.
Interact professionally and maintain appropriate boundaries with residents, employees, visitors, and guests.
Follow agency policies and procedures, including those in the employee handbook and departmental procedure manuals.
Document shelter activities and events in the shift log.
Supervise residents and enforce resident handbook regulations during the assigned shift.
Help residents adjust to their stay and direct them to appropriate support staff.
Supervise daily chores, sign-in and sign-out, meal times, playroom and teen room use, wake-up and bedtime routines, and curfew; account accurately for residents' whereabouts.
Read and initial shift reports and daily logs; complete required shift paperwork and document verbal and written warnings according to agency protocol.
Maintain confidentiality of residents' files and logs.
Obtain resident verification for matters such as employment, curfew extensions, twelve-step meetings, and house restrictions.
Follow agency procedures for over-the-counter medication and lock boxes.
Monitor resident use of agency phones.
Maintain residents' property and storage according to agency policy; inventory, pack, and secure property until it may be discarded after 48 hours, and prepare resident rooms as needed.
Perform additional duties that may be assigned to specific shifts, such as resume preparation and welcome meetings.
Attend staff meetings as scheduled and carry out other duties assigned by a supervisor.
Monitor the dining room during meal times.
Complete all paperwork before the end of the shift.
Work at least one shift per month to continue employment.
Third-shift employees must complete scanning, shredding, office and bathroom cleaning, laundry, and breakfast setup and cleanup for residents.