Resident Services Specialist

ACCESS, Inc•Akron, OH

7d•Onsite

About The Position

ACCESS, Inc. assists women and children experiencing homelessness by providing a safe, supportive, and holistic environment through housing, education, advocacy, and empowerment programs. The Resident Services Specialist is responsible for the safety and security of residents and the Emergency Shelter premises, and supervises and supports residents during an assigned shift. The posting identifies a third-shift schedule of 11:00 p.m.–7:00 a.m., with work on Thursday in week one and Friday in week two, totaling 8 hours per week. It also lists a 3:00 p.m.–11:00 p.m. schedule and requires second-shift availability, so the schedule information is inconsistent. The role involves monitoring the facility, enforcing shelter rules, documenting activities, responding to resident needs and emergencies, and completing shift-specific operational tasks. Third-shift duties include scanning, shredding, office and bathroom cleaning, laundry, and breakfast setup and cleanup. The position is listed as full-time at $16.00 per hour.

Requirements

Mature, responsible individual with experience in social services or health care.
One year of Social Work experience required.
Excellent crisis management, listening, verbal and written communication, professional-boundary, conflict-resolution, and basic computer skills.
Reliable transportation required.
High school or equivalent education required.
Availability for the stated required shift; the posting specifies second shift, 3:00 p.m.–11:00 p.m., while also describing a third-shift schedule.

Nice To Haves

Demonstrated knowledge of community resources and issues affecting individuals experiencing homelessness.
Demonstrated knowledge of emergency medical procedures.
Driver's license preferred.

Responsibilities

Maintain the safety and security of residents and the facility, including completing and documenting hourly building checks.
Conduct house, dining room, playroom, teen room, and building checks, and maintain an active presence in the shelter.
Intervene as necessary to protect residents from harm and de-escalate potentially volatile situations according to agency policy and protocol.
Verify that outside individuals are authorized to be on the property and document visitors in the visitor log.
Understand and follow emergency procedures, including fire evacuation, utility shutoff, and power failure protocols.
Distribute incoming mail according to agency policy; keep the staff workspace clean and organized.
Remain at the post until relieved, brief incoming staff, and assist with staff coverage when needed.
Provide telephone coverage, monitor security cameras, and interact professionally while maintaining appropriate boundaries.
Follow agency policies and procedures and document shelter activities and events during the assigned shift.
Supervise residents and enforce regulations in the resident handbook; help residents adjust to their stay and direct them to appropriate support staff.
Supervise resident activities, chores, sign-in and sign-out, meals, room use, wake-up and bedtime routines, and curfew accountability.
Read and initial shift reports and daily logs; complete required shift paperwork and document warnings according to agency protocol.
Maintain the confidentiality of residents' files and logs.
Obtain resident verification for matters such as employment, curfew extensions, meetings, and house restrictions.
Follow agency procedures for over-the-counter medication and lock boxes, and monitor resident use of agency phones.
Maintain and store resident property according to agency policy, including inventorying, packing, securing, and preparing rooms as needed.
Perform additional duties that may be assigned to specific shifts, such as resume preparation or welcome meetings.
Attend scheduled staff meetings and carry out other duties assigned by a supervisor.
On third shift, complete scanning, shredding, office and bathroom cleaning, laundry, and breakfast setup and cleanup.
Monitor the dining room during meal times and ensure all paperwork is completed before the shift ends.
Complete required CPR physical and written certification training.