Resident Services Specialist

Arch Amenities Group • Land O' Lakes, FL

2d

About The Position

Arch Amenities Group is seeking a Resident Services Specialist to deliver exceptional service and support to residents in a master-planned community. The role includes welcoming residents and guests, facilitating recreational program registrations and reservations, processing payments, assisting with events, and maintaining a high standard of facility cleanliness and safety. The specialist communicates with residents about programming, services, schedules, and amenities; responds professionally to concerns; supports marketing and communications; and collaborates with team members to develop an engaging calendar of activities.

The position is in the Residential department, reports to the General Manager, and is classified as non-exempt. It involves frequent standing and walking, physical support for events, and indoor and outdoor work. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience, ideally in hospitality, fitness, or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic proficiency with computers and office equipment.
• Ability to remain calm and composed under pressure.
• Ability to lift up to 50 lbs and perform physical tasks related to event support.
• Frequent standing, walking, bending, and lifting.
• Ability to work indoors and outdoors and to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• College coursework preferred.

Responsibilities

• Greet residents and guests warmly and provide a welcoming, professional front desk experience.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Maintain accurate transaction records, complete daily reconciliations, and follow financial policies.
• Communicate with residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating them to management when needed.
• Assist with program and activity execution, including event setup and cleanup.
• Monitor facility cleanliness and inventory levels, restocking supplies as needed.
• Help prepare flyers, bulletins, and other promotional materials.
• Ensure only authorized individuals access the facility and help maintain a secure, safe environment.
• Keep the front desk and surrounding areas organized and free of clutter.
• Assist with lifting and moving furniture or equipment for event setup.
• Promptly report incidents or accidents to management.
• Collaborate with team members to plan a diverse and engaging calendar of events and activities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED