Resident Services

Experience Senior Living•Lone Tree, CO

5d•$17 - $18

About The Position

The Resident Services team member serves as a point of contact for residents, families, guests, vendors, and staff, providing positive, personalized customer service and helping address requests and concerns. The role coordinates concierge services, including deliveries, reservations, personal services, transportation, and event support, and follows up to ensure services meet expectations. It also supports community security and reception operations, manages incoming mail and packages, and helps maintain an organized and welcoming lobby. This is a part-time position scheduled Friday through Sunday, 9 a.m. to 5 p.m. Compensation is $17–$18 per hour. Applications are anticipated to be reviewed through March 27, 2026.

Requirements

Experience as a concierge, front desk worker, receptionist, or in a customer service role is preferred.
One to two years of experience working with seniors is preferred.
Ability to use independent judgment and discretion to make decisions in the customer’s best interest.
Ability to communicate verbally, in writing, and through pictures when necessary.
Confidence and patience in interactions.
Ability to manage time efficiently.
Ability to operate standard office equipment.
Ability to use technology effectively, including computers, iPad/tablet, Word, internet access, and email.
If driving is required, a valid driver’s license and an acceptable driving record under the company’s Motor Vehicle Policy are required.
Ability to think creatively and independently, innovate, and develop solutions.
Ability to solve problems using sound judgment, reason, and a realistic understanding of issues, including emotional topics.
Ability to identify, obtain, and allocate resources to achieve goals.
Ability to handle routine operations consistently with existing solutions to problems.
Ability to work as part of a team in support of the company’s culture and goals.
Punctuality and a neat, clean, professional appearance.
Ability to work varied schedules, including weekends, evenings, and holidays.

Nice To Haves

Concierge, front desk, receptionist, or customer service experience.
One to two years of experience working with seniors.

Responsibilities

Serve as a point of contact for needs, requests, and complaints from residents, families, guests, vendors, and staff.
Understand customer needs and provide positive, personalized service and solutions.
Answer calls within three rings, determine their nature, relay information or route calls as appropriate, and take and deliver detailed messages in a timely manner.
Coordinate services for residents and families, including dry cleaning, grocery and drug store delivery, dinner reservations, beauty services, tickets, transportation, appointments, and errands; follow up to confirm satisfaction.
Contact new residents and families within their first week to welcome them and explain community concierge services.
Answer questions and direct people to nearby community resources.
Coordinate the community transportation schedule, monitor requests for conflicts, and provide written confirmations.
Liaise with the culinary department regarding guest meal reservations and provide written confirmations.
Make reminder calls to residents who are not in the dining room and maintain RSVP lists for community and family events and special meals.
Support community security by following procedures and monitoring resident and guest sign-in and sign-out logs.
Maintain a safe, clean, and organized reception, lobby, and welcome area.
Receive and sort incoming mail and deliver it as appropriate.
Receive and log packages arriving at the community.
Perform other duties as assigned.