Resident Services & Programs Coordinator

Waverly Heights•Gladwyne, PA

About The Position

The Resident Services and Programs Coordinator plans and communicates programs within an independent living community. The role coordinates a varied calendar of lectures, musical performances, movies, documentaries, fitness classes, games, book clubs, lifelong-learning classes, recreational activities, and trips to local attractions. The coordinator helps foster community through engaging events, effective communication, and collaboration with resident committees, while providing logistical support and contributing to a positive, stimulating environment.

Requirements

Strong written and verbal communication skills, including the ability to create engaging and informative materials.
Excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite.
Experience with audio-visual and sound systems.
Ability to work independently and as part of a team in a fast-paced environment.
A compassionate, resident-centered approach and commitment to fostering community spirit.

Nice To Haves

Previous experience in program coordination, event planning, or a similar role in a residential or healthcare setting.

Responsibilities

Plan, organize, and implement resident activities and programs that promote engagement, well-being, and community.
Host and attend programs and events, ensuring proper setup of audio-visual, lighting, and sound systems and meeting the needs of presenters and residents.
Prepare and distribute communication materials, including monthly activity calendars, fliers, posters, and weekly newsletters.
Maintain the in-house TV slide show featuring upcoming activities and important information.
Collaborate with the Marketing Coordinator to ensure timely, accurate updates on the WaverlyApp.
Keep resident bulletin boards organized and current.
Maintain organized files and storage areas for activity materials and supplies.
Schedule and manage shared community spaces, including the Auditorium, Theater, Lounge, and Club Room.
Ensure pianos are maintained and schedule regular tunings.
Communicate regularly with department directors and managers to support successful interdepartmental projects and activities.
Participate in meetings, committees, and special projects supporting the community.
Work cooperatively with staff, supervisors, and departments, demonstrating teamwork and a positive attitude.
Maintain positive, respectful communication with residents, families, and guests.
Respond to resident inquiries and feedback in a timely, professional manner.
Prepare and submit activities reports as requested by supervisors.
Maintain the confidentiality of employee and resident communications and records in accordance with organizational policies.