Resident Services & Programs Coordinator

Waverly Heights•Lower Merion Township, PA

21h•$22 - $25

About The Position

The Resident Services and Programs Coordinator plans and communicates programs within an independent living community. The community’s activities include lectures, musical performances, movies, documentaries, fitness classes, games, book clubs, lifelong learning classes, recreational activities, and trips to local cultural and historical attractions. This role fosters community through engaging events, effective communication, and coordination with resident committees. It also provides logistical support for events and contributes to a positive, stimulating environment.

Requirements

Strong written and verbal communication skills, including the ability to create engaging and informative materials.
Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite.
Experience with audio-visual and sound systems.
Ability to work independently and as part of a team in a fast-paced environment.
Compassionate, resident-centered approach and commitment to fostering community spirit.

Nice To Haves

Previous experience in program coordination, event planning, or a similar role in a residential or healthcare setting.

Responsibilities

Plan, organize, and implement resident activities and programs that promote engagement, well-being, and community.
Host and attend programs and events, ensuring appropriate setup, including audio-visual, lighting, and sound systems, and meeting the needs of presenters and residents.
Prepare and distribute communication materials, including the monthly activity calendar, fliers, posters, and weekly newsletter.
Maintain the in-house TV slide show to showcase upcoming activities and important information.
Collaborate with the Marketing Coordinator to ensure timely updates and accurate information on the WaverlyApp.
Keep resident bulletin boards organized and up to date.
Maintain organized files and storage areas for resident activities materials and supplies.
Schedule and manage use of shared community spaces, such as the Auditorium, Theater, Lounge, and Club Room.
Ensure pianos are well-maintained and schedule regular tunings.
Communicate regularly with department directors and managers to support successful interdepartmental projects and activities.
Participate in meetings, committees, and special projects that support the community.
Demonstrate teamwork and a positive attitude by cooperating with colleagues, supervisors, and departments.
Maintain positive, respectful communication with residents, families, and guests.
Address resident inquiries and feedback promptly and professionally, fostering a welcoming and supportive environment.
Prepare and submit activities reports as requested by supervisors.
Maintain the confidentiality of employee and resident communications and records in accordance with organizational policies.