Resident Services Manager - 55 Hudson

Greystar Management Services•Jersey City, NJ

2d•Onsite

About The Position

The Resident Services Manager manages customer support for residents, providing assistance with service requests, accounting and rental issues, and other resident-related functions to support community goals for resident retention. The role helps achieve resident satisfaction and retention goals by resolving concerns promptly and answering questions about rent and fees. It also coordinates resident communications and events, checks property presentation, reviews nightly reports, and supports move-ins and emergency maintenance coordination.

Responsibilities

Resolve resident complaints and concerns in a timely manner and answer questions about rent and fee payments.
Complete callbacks on all service requests within 24 hours to ensure resident satisfaction.
Develop, produce, and coordinate resident communications, including newsletters, surveys, lease violation letters, and other communications.
Organize and coordinate resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
Evaluate the appearance and curb appeal of the landscape, office environment, and vacancies daily; ensure the leasing office, tour path, and model homes are ready for showings each day.
Review Courtesy Patrol Officer nightly reports and follow up on incident reports and lease violations as necessary.
Review Valet Living nightly reports and follow up on incident reports and lease violations as necessary.
Check the Front Desk phone and email throughout the day, and return calls and emails as necessary.
Prepare Community Access keys, fobs, and other access items for move-in.
Assist with coordinating vendors and resident communications during emergency maintenance situations when necessary.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.