Resident Services Manager - 55 Hudson
About The Position
The Resident Services Manager manages customer support for residents, providing assistance with service requests, accounting and rental issues, and coordinating other resident-related functions to support community goals and resident retention. The position works to resolve resident concerns promptly, respond to questions about rent and fee payments, and support resident satisfaction through communications, events, follow-up, and coordination with onsite service providers. The role also helps maintain the appearance and readiness of the community’s leasing office, tour path, models, landscape, and vacant units. It reviews nightly reports from Courtesy Patrol Officers and Valet Living, follows up on incidents and lease violations as needed, prepares community access items for move-ins, and may coordinate vendors and resident communications during emergency maintenance situations.
Responsibilities
- Achieve resident satisfaction and retention goals by ensuring resident complaints and concerns are resolved in a timely manner and answering questions about rent and fee payments.
- Complete callbacks on all service requests within 24 hours to ensure resident satisfaction.
- Develop, produce, and coordinate resident communications, including newsletters, surveys, lease violation letters, and other communications.
- Organize and coordinate resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
- Evaluate the appearance and overall curb appeal, landscape, office environment, and vacancies daily; ensure the leasing office, tour path, and models are ready for showings each day.
- Review Courtesy Patrol Officer nightly reports and follow up on incident reports and lease violations as necessary.
- Review Valet Living nightly reports and follow up on incident reports and lease violations as necessary.
- Check the Front Desk phone and email throughout the day and return calls and emails as necessary.
- Prepare Community Access keys, fobs, and other access items for move-ins.
- When necessary, assist with coordinating vendors and resident communication during emergency maintenance situations.
Benefits
- Competitive medical, dental, vision, disability, and life insurance benefits, including low or free basic medical coverage for employee-only coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and employees receive their birthday off after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
