Resident Services & Leasing Associate (Bilingual Mandarin)
About The Position
A premier residential development in Willets Point, Queens is seeking a Bilingual Resident Services & Leasing Associate to join its growing team. This is an exceptional opportunity for someone looking to launch or advance a career in real estate, property management, or customer relations. This role is approximately 80% customer-facing translations and 20% administrative, serving as a key point of contact for Mandarin-speaking prospective residents and tenants. You'll guide applicants through the leasing process, provide exceptional resident service, and support the daily operations of a professional leasing office. Whether you're transitioning from hospitality, customer service, banking, retail, or office administration, this position offers comprehensive training, hands-on experience, and long-term career growth within one of New York City's most exciting residential communities.
Requirements
- Fluent in Mandarin and English (Cantonese is a plus).
- Excellent interpersonal, communication, and customer service skills.
- Professional, polished, and confident working in a client-facing environment.
- Highly organized with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced office.
- Proficient in Microsoft Office and comfortable learning new software platforms.
- High school diploma required; Bachelor's degree preferred.
Nice To Haves
- Experience in customer service, hospitality, retail, banking, reception, office administration, leasing, or property management.
- Sales or client-facing experience is highly valued.
- Familiarity with affordable housing programs or LIHTC is a plus but not required.
Responsibilities
- Welcome prospective residents and conduct professional apartment tours.
- Serve as the primary Mandarin-speaking resource for prospective tenants and residents.
- Translate and explain leasing documents, policies, and procedures in both Mandarin and English.
- Guide applicants through the leasing process from initial inquiry through move-in.
- Respond promptly and professionally to inquiries by phone, email, and in person.
- Deliver a warm, polished, and exceptional customer experience while supporting leasing objectives.
- Prepare lease agreements and process rental applications.
- Maintain accurate leasing records and documentation.
- Assist with income qualification and compliance requirements.
- Update property management software and lease files.
- Support daily office operations and administrative functions.
Benefits
- Comprehensive training and ongoing professional development.
- Long-term career growth with an established real estate organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
