Resident Services Associate

Associa•Fort Worth, TX

15h•$22 - $25

About The Position

The Resident Services Associate serves as the primary face of the building, combining high-touch customer service with essential light maintenance to provide a premium living experience for residents. The role requires an organized, professional person who can handle front-desk operations and basic facility upkeep. The position includes welcoming residents, guests, and vendors; managing and distributing packages; monitoring building security and access; responding to resident inquiries and maintenance requests; coordinating amenity reservations; conducting routine inspections; completing minor repairs; managing trash and recycling; escorting contractors; and assisting during building emergencies. The schedule is Friday through Tuesday, 11 a.m. to 7 p.m., with Wednesday and Thursday off. Compensation is $22–$25 per hour, with direct experience highly considered.

Requirements

At least 1–2 years of experience in hospitality, residential property management, or a high-end concierge role.
Comfort using basic tools such as screwdrivers, wrenches, and drills, and a solid understanding of basic home repairs.
Strong verbal and written communication skills in English.
Ability to remain calm and polite under pressure.
Proficiency with property management software such as Yardi, RealPage, or BuildingLink, and standard email and office applications.
Ability to stand or walk for extended periods during shift rotations.
Ability to lift, push, or pull up to 50 pounds.
Comfort working in a high-rise environment, including navigating stairwells during emergencies.

Responsibilities

Welcome residents, guests, and vendors in a professional and friendly manner.
Receive, log, and securely distribute resident packages using the building’s tracking software.
Monitor security cameras, manage visitor logs, and enforce building access policies.
Respond to resident inquiries and maintenance requests and communicate building announcements.
Coordinate amenity reservations and inspect amenities before and after use.
Conduct daily walkthroughs of hallways, lobbies, and common areas to identify maintenance needs or safety hazards.
Perform basic upkeep, such as changing lightbulbs, tightening loose hardware, clearing minor drain clogs, and touching up paint.
Keep trash chutes clear, ensure compactors function, and move waste and recycling bins to the curb on designated pickup days.
Guide and supervise third-party contractors to repair sites within the high-rise.
Assist during building emergencies, including water leaks, power outages, and fire alarms, by locating shut-off valves and communicating with emergency services.