Leasing & Resident Associate

HS Government Partners dba Mayroad • Edwards AFB, CA

1d

About The Position

The Leasing and Resident Associate is the primary point of contact for residents and prospective residents of Mayroad housing units. The role maintains contact with prospective and current residents and supports customer service, lease documentation, work-order follow-up, marketing, resident events, and transitions into and out of resident units. The associate promotes and leases available units, helps meet occupancy goals, supports resident account follow-up, coordinates accommodation requests for review, and helps ensure homes and neighborhoods meet applicable standards. The position works both in an office and throughout the local community, including routine driving and residential inspections.

Requirements

• High school graduate or GED.
• At least 2 years of experience in property management, customer service, or a related industry.
• REAL-ID-compliant driver's license; must meet the Company's Motor Vehicle Review requirements.
• Must use a personal vehicle for on-the-job transportation.
• Familiarity with or ability to use property management software such as RealPage, Yardi, or Entrata.
• Proficiency with MS Office software, including Word, Teams, Excel, and Outlook.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently without significant oversight.
• Comfort working and communicating with employees and residents at all levels.
• Basic financial skills for proper accounting and documentation of residency management.
• Ability to pass state and federal background checks to obtain installation access and a 12-panel pre-employment drug test.
• Ability to perform the listed physical demands, including occasional lifting of up to 30 pounds and tasks that may involve climbing, balancing, reaching, stooping, kneeling, crouching, or crawling.

Responsibilities

• Promote and lease available units and manage the wait list to meet budgeted occupancy goals.
• Compile and submit orders supporting leasing and resident management functions; use property management software and email to submit, track, and follow up on work orders.
• Serve as the first point of contact for people calling or visiting the community office and direct them to appropriate resources.
• Plan, coordinate, and execute resident events and activities, including contacting vendors, obtaining supplies, creating and promoting advertising, and leading events as needed.
• Assist in collecting outstanding lease or damage balances from former occupants before accounts enter default status.
• Coordinate resident accommodation requests with the Leasing and Resident Manager for approval.
• Conduct regularly scheduled neighborhood drive-throughs to identify compliance issues and follow up as needed to help ensure residents follow the Residence Responsibility Guide.
• Perform home inspections and walkthroughs before each occupancy or move-in to verify compliance and readiness.
• Perform minor touch-up cleaning to prepare homes for resident occupancy.
• Perform other job-related duties as assigned.

Benefits

• Cell phone allowance
• Mileage reimbursement
• Annual incentive bonus
• Health, dental, and vision plans
• Supplemental life, critical illness, and accident insurance
• Company-provided life insurance
• Company-provided short- and long-term disability
• Company-provided Employee Assistance Program (EAP)
• Maternity leave at 100% and paid parental leave
• Paid time off, with accrual beginning on day one
• Volunteer time off
• 401(k) program with company match
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED