Leasing and Resident Relations Specialist

Tricon Residential • McKinney, TX

1d • Onsite

About The Position

The Single-Family Rental Community (SFRC) Leasing and Resident Relations Specialist is a sales- and customer service-focused role responsible for leasing across an assigned cluster of communities in equal partnership with a Centralized Sales Hub counterpart. The Specialist shares ownership of every lease in the cluster and reports to the Regional Community Manager or, where applicable, the Community Manager. The position works at Tricon Trinity Falls in McKinney, Texas, and is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m.

The role drives leasing results through prospect follow-up, tours, outreach marketing, market knowledge, community presentation, and collaboration with the Sales Hub and Marketing Team. It also supports resident satisfaction by addressing concerns, routing service requests, encouraging reviews, and promoting resident engagement. Community responsibilities include daily inspections, documentation, resident events, and helping ensure the community meets Tricon Residential standards.

Requirements

• Bachelor’s degree in a relevant field.
• A Texas real estate license is required.
• Strong sales experience.
• Ability to commute to and travel among multiple locations in the market.
• Ability to work a flexible schedule, including weekends.
• Comfort learning new software platforms and using technology.
• Ability to manage MLS listings for SFRCs in the market.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Attention to detail.
• Multitasking and organizational skills, including the ability to manage multifaceted projects alongside daily activities.
• Good reasoning abilities and sound judgment.
• Reliable transportation, valid driver's license, and valid insurance.
• Ability to meet the physical demands of the role, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Two years of customer service experience is preferred.
• Bilingual ability is a plus.

Responsibilities

• Partner with the Centralized Sales Hub and SFRC team, sharing accountability for leasing outcomes across an assigned cluster of communities.
• Sell the value of the SFRC, identify client needs, conduct in-person and virtual tours, and follow up with and close leads.
• Communicate professionally with prospects, residents, competitors, builder partners, team members, and vendors.
• Travel to multiple SFRCs in the market to conduct tours and property or unit inspections as requested.
• Monitor leasing, occupancy, and resident satisfaction goals and contribute ideas to improve results.
• Plan and execute monthly outreach marketing with local businesses, brokers, realtors, multifamily locators, and other relevant market resources.
• Complete and document daily community and tour-path walks or audits; ensure the community is clean, safe, functional, and vacant homes are show-ready.
• Monitor the community’s submarket, competitors, prospect profiles, and surrounding employment base; complete monthly SFRC market surveys and other reporting.
• Collaborate with the Marketing Team to build brand awareness and provide feedback, stories, and photos.
• Support social media, qualified lead generation, resident and broker referrals, and resident engagement.
• Report community performance information, prospect feedback, competition, safety concerns, and opportunities to SFRC Leadership.
• Work with a named Hub counterpart to sell every available home across the assigned cluster, confirm booked tours, conduct tours, close opportunities, call stalled applications, share lease credit, and participate in daily huddles and shared reporting.
• Route resident issues and maintenance or service requests to the Resident Support Manager team, escalating matters to the Regional Community Manager when needed.
• Address resident issues empathetically, listen to understand root causes, and work with others to reach positive outcomes.
• Represent Tricon’s Guiding Principles and Purpose Statement and promote resident satisfaction and a positive team and community culture.
• Solicit positive online reviews, share resident stories and successes, and support high-quality leasing, application, move-in, and retention experiences.
• Audit move-ins against the Move In Checklist if needed.
• Maintain organized and timely documentation and inspect the community daily for construction issues, resident violations, landscaping, and common-area conditions.
• Plan and execute resident events, foster community engagement, and uphold Tricon Residential standards.
• Assist SFRC managers with the weekly Community Manager Report by providing updates on maintenance, residents, prospects, major employers, and new construction in the submarket.
• Identify and implement solutions for the benefit of the community, residents, and team members.

What This Job Offers

• Job Type: Full-time