Resident Relations

Castle Group•Tampa, FL

4d•Onsite

About The Position

The Building Quality Control & Resident Services Coordinator supports property management by maintaining the appearance, organization, and quality of a residential condominium building while providing service to residents and owners. The role combines daily recycling collection, resident concierge assistance, common-area inspections, guest-suite readiness, contractor coordination, building and vacant-unit inspections, garage and vehicle oversight, administrative support, and assistance to the front desk and maintenance teams. The coordinator is expected to identify and report issues proactively, document and follow up on deficiencies, and help ensure the property remains clean, organized, professional, and well maintained. The position includes contractor check-in coverage at the lobby desk during an assigned morning shift, generally between 8:00 a.m. and 12:00 p.m. or 1:00 p.m., depending on the schedule. The role also involves light physical tasks such as collecting recyclables, walking throughout the property, and minor tidying. The successful candidate is dependable, punctual, discreet, detail-oriented, organized, and professional when interacting with residents, owners, guests, contractors, and colleagues. A high school diploma or equivalent and at least one year of administrative support or related work experience are required, along with a strong administrative background and intermediate proficiency with Microsoft Office applications. A valid driver's license may be required. Previous experience in residential property management, concierge services, hospitality, building operations, or a similar role is preferred. The employee may occasionally travel off-site for training and may be asked to cover administrative staff at nearby communities.

Requirements

High school diploma or equivalent.
At least one year of administrative support or related work experience and a strong administrative background.
Intermediate proficiency with computer hardware and software, specifically Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.
Strong customer service, communication, and interpersonal skills.
Strong conflict-resolution skills, including the ability to handle and diffuse conflict situations.
Ability to work under tight deadlines and use time effectively according to priorities.
Excellent verbal and written communication skills.
Excellent interpersonal and office management skills.
Excellent organizational skills and strong attention to detail.
Ability to prioritize tasks in a fast-paced environment.
Ability to learn new technology and use building management systems, including Linker, and submit maintenance or warranty requests.
Ability to work independently while coordinating effectively with multiple teams.
Good judgment in identifying maintenance, safety, and presentation concerns.
Ability to act with integrity, professionalism, and confidentiality; dependable and punctual.
Ability to handle light physical tasks, collect recyclables, walk throughout the property, and perform minor tidying.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to work in a seated stationary position for long periods, walk and climb stairs, handle and grasp objects and equipment, reach with hands and arms, and perform repetitive typing and hand or wrist motions.
Ability to detect auditory and visual emergency alarms; hear, understand, and respond appropriately to in-person and telephone requests; and communicate verbally in an understandable, professional manner.
Visual ability correctable to 20/20.
Ability to maintain composure and use good judgment under pressure and during emergency, difficult, or stressful situations.

Nice To Haves

Previous experience in residential property management, concierge services, hospitality, building operations, or a similar role.
Multiple-language fluency; it may be required depending on the community’s needs.
A valid driver's license may be required, depending on the position's needs.

Responsibilities

Collect recyclable materials from outside residents’ doors daily, transport them to the designated garage dumpsters, and keep collection and disposal areas clean and organized.
Assist residents and owners with reservations and arrangements for restaurants, taxis, hotels, flights, and other personal services; provide courteous, timely information and support the front desk as needed.
Conduct regular inspections of common areas, including the lobby, hallways, lounges, amenities, gym, spa, and garage; maintain their cleanliness, organization, and presentation, perform minor tidying, and report and follow up on issues.
Inspect guest suite Unit 406 to ensure it is clean, organized, in good condition, and ready for rental; coordinate with housekeeping, maintenance, or management to resolve concerns before reservations.
Staff the lobby desk for contractor check-ins during assigned morning hours, verify arrivals, coordinate authorized access, communicate scheduled work, and help facilitate maintenance, repair, and warranty work.
Walk through the building to identify maintenance, repair, cleanliness, and presentation deficiencies; document findings, submit maintenance requests or authorized warranty claims, provide photographs when appropriate, and follow up on outstanding issues.
Monitor Coastal warranty claims and assist management with follow-up on unresolved items.
Inspect the garage for cleanliness, organization, maintenance, safety, and access issues; check vehicle registration in the Linker system, report vehicles needing verification, and assist with parking when requested and authorized.
Inspect vacant, unsold units when requested; check their condition and presentation, document outstanding concerns, submit appropriate maintenance or warranty requests, and report findings to management.
Provide administrative and operational support to the property management office, including receiving, opening when authorized, sorting, and organizing deliveries and packages, documents, materials, and supplies.
Assist with building-related access, communications, and follow-up; handle sensitive information and management materials responsibly and discreetly.
Support the maintenance and front desk teams with practical tasks, authorized access coordination, communication of observed issues, and assistance during busy periods.
Work collaboratively with management, concierge, front desk, housekeeping, maintenance, and contractors; communicate outstanding issues and follow up until resolved or escalated.
Perform other reasonable building operations, resident service, and administrative duties as assigned by management.