Resident Relations Manager
About The Position
Continental Properties is seeking a customer-centric Resident Relations Manager for Springs at Daniels Parkway, a residential apartment community in Fort Myers, Florida. The role helps lead community operations and covers resident satisfaction, leasing, financial reporting, rent collection, renewals, and marketing. The position reports to the Community Manager. This is a full-time, on-site role paying $22.00–$26.00 per hour, with additional earning potential through position-specific performance incentives. The schedule is flexible and may include weekends, evenings, and holidays. The work combines office duties with community tours, inspections, and unit preparation; employees may be on their feet for up to eight hours, climb stairs, and clean units. The company describes its culture as focused on innovation, career growth, well-being, work-life balance, community, and inclusion. Benefits include professional development support, mental health resources, paid time off and holidays, an on-site apartment discount, performance incentives, health and retirement benefits, insurance, and parental and family-forming support. Applicants must pass a post-offer criminal background check.
Requirements
- At least 2 years of apartment leasing experience.
- A foundation in resident relations and property financials, including rent collection, payment processing, and account management.
- Ability to work a flexible schedule that includes weekends, evenings, and holidays.
- Ability to balance desk work with being on your feet for tours for periods of up to 8 hours, climbing stairs, and cleaning units.
- Ability to use standard office tools such as computers and phones.
- Must pass a post-offer criminal background check.
Responsibilities
- Provide courteous, professional service and help deliver an exceptional resident experience.
- Inspect and prepare tour-ready units and maintain a clean, inviting model and tour path each day.
- Respond to leasing inquiries, conduct tours, follow up with prospects, and coordinate move-ins.
- Use marketing, advertising, resident events, and technology to support revenue and occupancy goals.
- Manage prospect and resident follow-ups, move-in and move-out inspections, lease renewals, evictions, and occupancy tracking.
- Maintain compliance with Fair Housing, tax compliance, and applicable regulations.
- Manage rent collection, payment processing, monthly financials, and delinquency matters.
- Build relationships with residents, address their needs, and support renewals.
Benefits
- Paid professional memberships, certifications, and tuition reimbursement.
- Eight free counseling sessions per year and access to additional wellness resources.
- Generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months.
- Informal gatherings, lunches, community and company events, and volunteer opportunities.
- Discount on on-site apartments.
- Performance incentives, including additional earning potential on new leases and renewals and quarterly and year-end bonuses based on community performance.
- Medical, dental, and vision plans.
- Flexible spending accounts.
- 401(k) with company match.
- Company-paid life and disability insurance.
- Six weeks of paid parental leave; up to 12 weeks of leave for birth mothers.
- Family-forming and fertility resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
