Resident Relations Manager

Continental Properties • Fort Myers, FL

1d • $22 - $26 • Onsite

About The Position

Continental Properties is seeking an enthusiastic, customer-centric Resident Relations Manager for Springs at Daniels Parkway, a residential apartment community in Fort Myers, Florida. The Resident Relations Manager helps lead successful community operations and reports to the Community Manager. The role covers business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. This is a full-time position paying $22.00–$26.00 per hour, with additional position-specific performance incentives available.

Requirements

• At least 2 years of apartment leasing experience.
• A solid foundation in resident relations and property financials, including rent collection, payment processing, and account management.
• Ability to work a flexible schedule that includes weekends, evenings, and holidays.
• Ability to tour the community on foot for periods of up to 8 hours, climb stairs, clean units, and use standard office tools such as computers and phones.

Responsibilities

• Deliver a courteous, professional customer experience and help keep the community looking its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily.
• Manage leasing activity from first contact through move-in, including responding to inquiries, conducting tours, following up with prospects, and coordinating move-ins.
• Use marketing, advertising, resident events, and technology to support revenue and occupancy goals.
• Manage prospect and resident follow-ups and conduct move-in and move-out inspections.
• Lead execution of lease renewals, evictions, and occupancy tracking while maintaining compliance with Fair Housing, tax compliance, and applicable regulations.
• Manage rent collection, payment processing, monthly financials, and delinquency management.
• Build relationships with residents, address their needs, and encourage renewals.

Benefits

• Paid professional memberships and certifications and tuition reimbursement.
• Mental health support, including 8 free counseling sessions per year and access to additional wellness resources.
• Generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months.
• Informal gatherings, lunches, community and company events, and volunteer opportunities.
• Discount on on-site apartments.
• Performance incentives, including additional earning potential on new leases and renewals, and quarterly and year-end bonuses based on community performance.
• Medical, dental, and vision plans; flexible spending accounts; 401(k) with company match; and company-paid life and disability insurance.
• Six weeks of paid parental leave and family-forming and fertility resources, including up to 12 weeks of leave for birth mothers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed