Leasing Associate

RPM Living • Ocala, FL

10d • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signings and acts as a landlord representative for property owners. Associates engage with prospective and current residents, support leasing and move-in processes, promote resident satisfaction and retention, and collaborate with the property maintenance team. The position is based on site, primarily in an office setting, with some time outdoors. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Microsoft Office skills.
• Property Management Software skills.
• Ability to meet the physical requirements of the role, including reading documents and computer screens, hearing and understanding verbal communications in person and remotely, and using mobile devices and applications for work-related tasks.
• A flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• A valid driver’s license.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects and schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects using guest cards in the Lead Management Software; assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report and process applications, including credit checks and rental history verification, for submission to the Community Manager for approval; follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support satisfaction and retention.
• Conduct sales functions, including making appointments, generating leads, conducting tours, maintaining showrooms, and completing necessary follow-up.
• Use marketing strategies within the Marketing Budget and Marketing Plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Support resident retention by planning resident functions, attending after-hours functions, and participating as a host as needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure resident service requests are promptly addressed and completed in accordance with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree