Leasing Associate

RPM Living • Grand Prairie, TX

7d • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signings and acts as a landlord representative for property owners. The position is based onsite, primarily in an office setting, with some time outdoors. It requires a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.

The associate responds to prospective and current residents, qualifies prospects, assists with applications and deposits, processes applications, conducts apartment tours, and prepares units and paperwork for move-ins and other leasing milestones. The role also supports the property's marketing and social media presence, resident satisfaction and retention, and coordination with the maintenance team.

RPM Living describes its workplace as people-first and offers industry pay, benefits, and opportunities for career training and upward mobility. Employment is contingent on successful completion of a background check as required by applicable laws. A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Microsoft Office skills.
• Property Management Software skills.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to use mobile devices and applications for work-related tasks.
• Ability to meet the role's physical requirements, including extended periods sitting at a desk, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds.
• Flexible availability for weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by applicable local, state, and federal requirements.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects and schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report and process applications, including credit checks and rental-history verification, for submission to the Community Manager for approval.
• Follow up with applicants regarding their status.
• Show apartments, close leases, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Conduct activities necessary to close leases, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the Marketing Budget and Marketing Plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Support resident retention by planning resident functions, attending after-hours functions, and hosting as needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in accordance with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and Employee Resource Groups (ERG).
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree