LEASING ASSOCIATE

GHP Management Corporation•Santa Clarita, CA

13d•$18 - $20•Onsite

About The Position

As a Leasing Associate at GHP, you are the first point of contact for prospective residents and help them find a place to call home. The role focuses on creating a memorable leasing experience through personalized tours, responsive prospect support, and outstanding customer service. You will help new residents through the application, approval, lease administration, and move-in processes, coordinating with leasing and service teams to ensure homes are welcoming and ready. You will also promote the community, maintain prospect relationships, support sales and occupancy goals, and contribute to resident retention. Operational duties include maintaining knowledge of lease documents and resident policies, preparing apartments for showings, organizing files, and entering information into Yardi. This is a full-time, non-exempt position reporting to the Community Manager.

Requirements

High school diploma or equivalent experience.
1–3 years of practical experience in sales or customer relations.
General computer skills.
Outgoing, friendly, personable, positive, team-oriented approach and an entrepreneurial mindset.
Ability to multitask, work independently, and manage competing requests and priorities in a fast-paced, high-energy environment.
Desire to deliver an exceptional experience for residents and colleagues.
Unrestricted authorization to work in the United States.
Willingness to submit to a background investigation.
At properties where driving is a necessary job function and alternative transportation is not feasible, a valid driver’s license and current car insurance on file are required.
Ability to move around apartment homes and the community, including ascending and descending stairs; bend, stoop, reach, and lift; and occasionally lift, move, or carry up to 25 pounds with or without assistance.
Ability to remain stationary for extended periods and observe details at close range.
Ability to communicate clearly, handle complex issues, read and write, and maintain attention to detail.

Nice To Haves

Knowledge of Fair Housing.
Previous experience with a Mystery Shopping program.

Responsibilities

Provide prospective residents with memorable leasing experiences, including creative and personalized tours.
Help create a sense of community and an outstanding living experience for new residents.
Respond to prospect inquiries and assist with applications, tour coordination, lease administration, approvals, and move-ins.
Coordinate with the Leasing Manager and Service Teams to ensure apartments are ready for new residents and meet company standards.
Model company values, employee promise, policies, and initiatives through service excellence.
Maintain knowledge of community features and benefits and present them during the sales process.
Generate interest through campaigns, outreach, and social media.
Arrange appointments promptly and send tailored updates to potential residents.
Follow up on leads and build a prospect pipeline.
Meet sales and occupancy goals and service standards, including achieving a strong closing ratio.
Shop competitive properties and monitor the competitive market.
Develop and maintain resident-retention programs through reputation management and marketing activities.
Maintain knowledge of lease documentation and resident policies and procedures, including Fair Housing guidelines, renter’s insurance policies, and lease forms and agreements.
Communicate leasing qualifications to prospective residents.
Ensure model and target apartments are ready for showings, including cleanliness and presentation details.
Organize resident and property files.
Enter resident and other relevant information into the Yardi accounting system.