Resident Associate

Corvias Corporate Services•Fort Bragg, NC

About The Position

The Resident Associate provides account management services as the primary point of contact for resident transactions under current lease agreements. The role also generates revenue through fee enforcement, lease enhancements, and renewals, and is accountable for resident satisfaction and retention targets. The position involves building relationships with residents, handling move-in and move-out procedures, supporting collections and account records, enforcing community policies, communicating community information, and completing administrative tasks. The role requires weekend and evening availability and use of a personal vehicle.

Requirements

At least 2 years of relevant work experience in property management, hospitality, or customer service.
Demonstrated ability to retain customers by securing account or lease renewals, including success with cross-selling or upselling.
Demonstrated ability to ensure customer compliance with account or lease terms.
Ability to resolve customer complaints using independent judgment to assess situations, develop potential solutions, and present options.
Ability to interact professionally with individuals from diverse backgrounds.
Prior experience adapting to changing priorities or unexpected interruptions, including unscheduled in-person and phone customer interactions.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license and use of a personal vehicle.
Ability to work weekend and evening hours.

Nice To Haves

Experience with collections, evictions, or fee assessments is strongly preferred.

Responsibilities

Build and maintain positive relationships with residents by responding promptly and thoroughly to concerns, questions, and requests while following company policies and fair housing guidelines.
Perform resident move-in, move-out, and eviction processes, including inspections, notifications, and paperwork.
Perform basic accounting and collections activities and maintain tenant ledgers tracking revenue and expenses associated with lease agreements.
Monitor resident compliance with community policies, enforce standards, and educate residents about policies as needed.
Ensure residents receive timely information about community events, programs, and initiatives.
Meet retention goals by informing residents about lease renewal options and cross-community relocation opportunities, and execute lease renewals.
Help maintain a positive image of the community by organizing materials, reporting defects, and spot cleaning as needed.
Perform administrative duties, including answering phones, maintaining files, entering data, and compiling reports.
Perform other duties as assigned.