Resident Services Director (Full Time)

Vitalia Active Adult Community at Rockside•Seven Hills, OH

18d•$52,000 - $67,080•Onsite

About The Position

The Resident Services Director leads resident engagement and community events at Vitalia Rockside. The role develops, runs, and maintains an activities program that enriches residents’ lives, and supports their engagement and satisfaction through compassionate, first-class service. The director gets to know residents’ preferences and sets the tone for the community’s events and resident engagement. The position is full time and is based at Vitalia Rockside in Seven Hills, Ohio. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a manager-on-duty weekend rotation from 10:00 a.m. to 2:00 p.m. The stated salary range is $52,000 to $67,080 annually, with the opportunity for up to $4,000 in annual performance-based bonuses.

Requirements

Be at least 18 years of age.
Have at least one year of experience conducting group activities.
Be knowledgeable about evaluating resident needs, supervising employees, and training volunteers.
Know the requirements for providing care and supervision appropriate to residents.
Read, write, understand, and communicate in English at a minimum of 12th-grade proficiency.
Have clear verbal and written communication skills.
Be able to follow written and verbal directions and apply practical problem-solving skills.
Have a positive and energetic attitude and professional appearance and conduct.
Be able to frequently lift and/or move items weighing up to 50 pounds.
Obtain criminal clearance.
Be in good health and physically and mentally capable of performing assigned tasks; health must be verified by a physician’s screening within the stated timeframe, and the screening must show no pulmonary tuberculosis.
Maintain a clean driving record in accordance with the insurer’s policy.
Possess and maintain the specific state-required chauffeur class license.

Responsibilities

Develop, run, and maintain a quality activities program that enriches residents’ lives.
Know residents’ likes and dislikes and ensure their engagement and satisfaction through compassionate, first-class service.
Set the tone for community events and resident engagement.
Supervise other employees and train volunteers.

Benefits

Company match 401(k), with a 100% match on the first 3% and full vesting upon enrollment.
Medical, dental, and vision insurance for full-time employees, effective the first of the month following 60 days of employment.
Disability insurance for full-time employees.
Employee assistance program.
Weekly employee recognition program.
Life insurance for full-time employees.
Paid time off; full-time employees accrue up to 115 hours per year.
Tuition reimbursement after 90 days for full-time and part-time employees.
Employee referral program for full-time, part-time, and PRN employees.
Complimentary meal each shift for full-time, part-time, and PRN employees.
Daily pay option.
Direct deposit.
Promotion from within.