Resident Services Coordinator - The Residencies at Rainier Square

Greystar•Seattle, WA

3d•$22 - $25

About The Position

The Resident Services Coordinator provides effective customer service to prospective and current tenants and property staff, using in-depth knowledge of the property and its functions. The role assists property staff with planning and implementing resident activities and promotes a quality living experience for residents. The coordinator manages resident functions and activities, responds to resident issues and requests, helps ensure maintenance work is completed to residents’ satisfaction, and supports the upkeep and safety of the property. The position requires a flexible schedule, including taking call during evenings, weekends, and holidays, and may involve travel to other properties, training, or business meetings.

Requirements

Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to travel occasionally or regularly as needed to assist other properties, attend training classes, or attend business meetings.

Responsibilities

Coordinate resident functions and activities, orient residents to the property, assist with utility setup, and deliver packages and package claim reminders.
Develop and publish the property newsletter, including planned events, resident services, and advertisements.
Handle resident issues, including neighbor disputes, maintenance repairs, and resident requests, and prepare incident reports in accordance with Company standards.
Schedule activity center or clubhouse rentals, maintain rental contracts, and collect applicable fees.
Ensure guest suites are in rental condition and provide amenities such as movie rentals, books, and games.
Process maintenance work orders, ensure timely and accurate completion, and contact residents to assess their satisfaction with completed work.
Prepare weekly maintenance reports to verify that resident requests are being completed.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to items needing repair.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.