Resident Services Coordinator - The Residencies at Rainier Square

Greystar Management Services•Seattle, WA

About The Position

The Resident Services Coordinator provides effective customer service to prospective tenants, current tenants, and property staff by applying in-depth knowledge of the property and its functions. The role also assists property staff with planning and implementing resident activities and promotes a quality living experience for residents. The position coordinates resident functions and activities, supports resident requests and property operations, and helps maintain safe, clean, and welcoming buildings and grounds. It may require travel to other properties or business events and a flexible schedule that includes evening, weekend, and holiday on-call coverage.

Responsibilities

Coordinate resident functions and activities, orient residents to the property, assist with utility setup, and deliver packages and package claim reminders.
Develop and publish the property newsletter, including planned events, resident services, and advertisements.
Handle resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepare incident reports about resident issues in accordance with company standards.
Schedule activity center or clubhouse rentals, maintain rental contracts, and collect applicable fees.
Ensure guest suites are ready for rental and provide resident amenities such as movie rentals, books, and games.
Process maintenance work orders, monitor timely and accurate completion, and contact residents to confirm their satisfaction with completed work.
Prepare weekly maintenance reports to verify resident requests are being completed.
Inspect buildings and grounds for safety and cleanliness and alert maintenance staff to items needing repair.
Travel as needed to assist other properties, attend training classes, business meetings, or other events relevant to daily responsibilities.
Take on-call duty during evenings, weekends, and holidays.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.