Resident Services Coordinator - Tava Waters

Greystar Management Services•Denver, CO

6d•Onsite

About The Position

The Resident Services Coordinator provides effective customer service to prospective and current tenants and property staff, using in-depth knowledge of the property and its functions. The role supports property staff in planning and implementing resident activities and promotes a quality living experience for residents. Responsibilities include coordinating resident functions, assisting residents with orientation and utility setup, handling packages and package reminders, publishing the property newsletter, addressing resident concerns, and preparing incident reports. The coordinator also manages activity center or clubhouse rentals and guest suite readiness, processes and follows up on maintenance work orders, prepares weekly maintenance reports, and inspects buildings and grounds for safety and cleanliness. The position requires a flexible schedule, including taking call during evenings, weekends, and holidays. The schedule is Tuesday through Saturday. The work may require travel to other properties or to training and business meetings.

Requirements

Able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Able to work indoors and outdoors in all weather conditions.
Able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Able to travel as needed to assist other properties, attend training classes, or attend business meetings.

Responsibilities

Coordinate resident functions and activities, including orienting residents to the property, assisting with utility setup, and delivering packages and package claim reminders.
Develop and publish the property newsletter with planned events, resident services, and advertisements.
Handle resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepare incident reports related to resident issues in accordance with company standards.
Schedule activity center or clubhouse rentals, maintain rental contracts, and collect applicable fees.
Ensure guest suites are ready for rental and provide additional amenities such as movie rentals, books, and games.
Process maintenance work orders, ensure timely and accurate completion, and contact residents to confirm satisfaction.
Prepare weekly maintenance reports to verify completion of resident requests.
Inspect buildings and grounds for safety and cleanliness and alert maintenance staff to items needing repair.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.