Resident Services Coordinator - Tava Waters

Greystar•Denver, CO

7d•$23 - $25

About The Position

The Resident Services Coordinator provides effective customer service to prospective tenants, current tenants, and property staff using in-depth knowledge of the property and its functions. The role also assists property staff with planning and implementing resident activities and promotes a quality living experience for residents. The position coordinates resident functions and activities, supports residents with property orientation and utility setup, and assists with package delivery and claim reminders. It also handles resident issues and requests, coordinates community amenities and rentals, and works with the maintenance department to ensure resident work orders are completed accurately and promptly. The role includes inspecting buildings and grounds for safety and cleanliness. The position follows a Tuesday–Saturday schedule and requires a flexible work schedule that includes taking call during evenings, weekends, and holidays. Occasional or regular travel may be required to assist other properties or attend training and business meetings. The hourly pay range is $23–$25. Additional compensation may include performance-based bonus programs. Benefits are offered to full-time employees.

Requirements

Ability to stand, walk, and/or sit for extended periods.
Ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to travel as needed to assist other properties or attend training classes and business meetings.

Responsibilities

Coordinate resident functions and activities, including orienting residents to the property.
Assist residents with utility setup and package delivery and provide package claim reminders.
Develop and publish the property newsletter, including planned events, resident services, and advertisements.
Handle resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepare incident reports concerning resident issues in accordance with company standards.
Schedule activity center or clubhouse rentals, maintain rental contracts, and collect applicable fees.
Ensure guest suites are in rental condition and provide additional resident amenities such as movie rentals, books, and games.
Process maintenance work orders, ensure they are completed accurately and on time, and follow up with residents about their satisfaction.
Prepare weekly maintenance reports to verify resident requests are being completed.
Inspect buildings and grounds for safety and cleanliness and alert maintenance to items needing repair.
Assist other properties and attend training classes or business meetings as needed.

Benefits

Medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on the applicable program.