Resident Services Coordinator

Associated Asset Management (AAM)•Tucson, AZ

1d•Onsite

About The Position

Join a vibrant active-adult community in the heart of Arizona’s stunning Sonoran Desert! Located at the base of the Tucson Mountains near Saguaro National Park, Sunflower is a premier Del Webb community known for its welcoming atmosphere and exceptional resident lifestyle. As the first point of contact for residents, you’ll play a key role in delivering personalized customer service, supporting resident needs, and helping create an engaging, connected community experience.

Requirements

Excellent communication skills both verbal and written.
Ability to multitask while staying focused and detail oriented.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization skills.
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
Ability to interact and work positively and effectively with residents and staff at all levels.

Responsibilities

Partners with Community Manager to effectively manage the front reception area and other onsite amenities.
Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents.
Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.
Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
Inspect common areas for cleanliness and safety concerns
Assist Community Manager with architectural submittal process.
Maintains strict adherence to community and company deadlines.
Track petty cash and record payments
Other related duties as directed.