Part-Time Resident Services Coordinator / Concierge

Sares Regis Operating Company, L.P.•Cupertino, CA

1d•Onsite

About The Position

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 204-unit community, Nineteen800! This is a great career opportunity in an ideal location! The company, Sares Regis Group Residential, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S. Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets. The company manages a portfolio of approximately 42,000 apartment units.

Requirements

Must have excellent customer service experience with ability to pass fair housing exam.
Must have at least 1 year of relevant experience.
Ability to effectively communicate both written and verbal.
Experience with file audits, customer service and resident engagement a must!
Ability to work independently without direct supervision.
Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
Current driver's license and auto insurance.
Able to work weekends and overtime as job requires.

Responsibilities

Responsible for greeting prospects, guests and visitors as they arrive to our community
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
Identify, communicate and implement opportunities to improve resident happiness and service.