Resident Services Part Time

Experience Senior Living•North Port, FL

About The Position

The Resident Services Associate serves as a point of contact for residents, families, guests, vendors, and staff, providing welcoming, personalized service and responding to questions, requests, and concerns. The role coordinates concierge services and community transportation, supports dining and event reservations, and helps new residents and families get acquainted with the community. It also supports reception-area operations, community security procedures, and the handling of mail and packages. The position is part-time and may include driving responsibilities and varied schedules, including weekends, evenings, and holidays. Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy; fingerprinting and Level 1 or Level 2 screening may be required for certain positions.

Requirements

Experience as a concierge or in a customer service role is preferred.
One to two years of experience working with seniors is preferred.
Use independent judgment and discretion to make decisions in the customer's best interest.
Communicate verbally, in writing, and through pictures when necessary.
Demonstrate confidence and patience in interactions.
Manage time efficiently.
Operate standard office equipment.
Use technology effectively, including computers, iPad/tablet, word-processing programs, internet access, and email.
If driving responsibilities are required, possess a valid driver's license and an acceptable driving record under the company's Motor Vehicle Policy.
Think creatively and independently, develop solutions, and solve problems using sound judgment and reason.
Identify, obtain, and allocate resources needed to achieve applicable goals.
Relate routine operations to existing solutions to problems.
Work collaboratively and support the company's culture and team goals.
Be punctual, neat, clean, and professional in appearance.
Be able to work varied schedules, including weekends, evenings, and holidays.
Successfully complete required background screening in accordance with Florida law and company policy; some positions may require fingerprinting and Level 1 or Level 2 screening.

Nice To Haves

Concierge experience or experience in a customer service role.
One to two years of experience working with seniors.

Responsibilities

Serve as a point of contact for residents, families, guests, vendors, and staff, addressing needs, requests, and complaints.
Understand customer needs and provide positive, memorable service with personalized solutions.
Answer calls within three rings, determine their nature, relay information or route calls as appropriate, and take and promptly deliver detailed messages.
Coordinate resident and family services, including dry cleaning, grocery and drugstore deliveries, reservations, beauty services, tickets, transportation, and errands; follow up to confirm satisfaction.
Connect with new residents and families during their first week, welcome them, and explain community concierge services.
Answer questions and direct people to appropriate nearby community resources.
Coordinate the community transportation schedule, monitor requests for conflicts, and provide written confirmations.
Liaise between the culinary department and guests making meal reservations, and provide written reservation confirmations.
Make reminder calls to residents who are not in the dining room and maintain RSVP lists for community, family, and special meal events.
Maintain community security procedures and monitor resident and guest sign-in and sign-out logs.
Keep the reception, lobby, and welcome area safe, clean, and organized.
Receive, sort, and appropriately deliver incoming mail.
Receive and log packages arriving at the community.
Perform other duties as assigned.