Resident Services Agent (Luxury Property)

Associa•West Palm Beach, FL

About The Position

The Resident Services Agent is often the first point of contact for owners, guests, and vendors. The role is hospitality-driven and focused on providing top-notch customer service in line with Marquis Association Management’s mission to deliver best-in-class service and maximize resident satisfaction within established quality standards. The position supports front desk and residential operations at a standard comparable to a five-star hotel.

Requirements

High school diploma.
Flexibility to work AM, PM, and overnight shifts.

Responsibilities

Create an environment that consistently assures owner and guest satisfaction at a standard on par with a five-star hotel.
Maintain a calm and pleasant demeanor in varied situations and create positive customer service outcomes.
Interact with the general public, owners, residents, and employees with tact and courtesy.
Follow prescribed standard operating procedures covering residential operations.
Report operational matters concerning the Front Desk department to the Front Desk Supervisor, Assistant Property Manager, and/or Property Manager.
Enter and retrieve information in computer databases to update records and files and answer resident and guest inquiries.
Anticipate owner and guest needs and learn preferences recorded in front desk or building software.
Handle owner and guest requests such as restaurant reservations, dry cleaning services, transportation, and other basic concierge services.
Respond to special requests from residence owners and guests with unique needs, and follow up to promote satisfaction.
Announce visitors and contractors to residence owners before allowing them to go up, and permit access only to authorized visitors.