Resident Services Agent (Luxury Property)

Associa•West Palm Beach, FL

About The Position

The Resident Services Agent is often the first point of contact for owners, guests, and vendors. The role is hospitality-driven and focused on delivering top-notch customer service in accordance with Marquis Association Management’s mission to provide best-in-class service and maximize resident satisfaction within established quality standards. The agent helps create a service environment comparable to a five-star hotel, handles routine concierge requests, and supports residential front desk operations.

Requirements

High school diploma.
Flexible to work AM, PM, and overnight shifts.

Responsibilities

Create an environment that assures consistent owner and guest satisfaction at a standard on par with a five-star hotel.
Maintain a calm and pleasant personality in all types of situations and create positive customer service outcomes.
Deal with the general public, owners and residents, and employees with tact and courtesy.
Adhere to prescribed standard operating procedures covering all aspects of residential operations.
Report operational matters concerning the Front Desk department to the Front Desk Supervisor, Assistant Property Manager, and/or Property Manager.
Enter and retrieve information in computer databases to update records and files and answer resident and guest inquiries.
Anticipate owner and guest needs and learn the preferences of people entered into the Front Desk or building software.
Handle owner and guest requests such as restaurant reservations, dry-cleaning services, transportation, and other basic concierge services.
Respond to special requests from residence owners and their guests with unique needs and follow up to promote satisfaction.
Announce visitors and contractors to residence owners before allowing them to go upstairs, and permit access only to authorized visitors.