Resident Resource Coordinator

Atlanta Housing•Atlanta, GA

38d•$51,000 - $63,800•Hybrid

About The Position

The Resident Resource Coordinator will maintain an ongoing caseload of 25 families, requiring outreach and recruitment. This role involves completing assessments to identify participant strengths, resources, goals, barriers, and needs. The coordinator will develop Individual Service Plans and work one-on-one with participants to promote engagement in areas such as employment, education, financial management, and personal/family well-being. This position requires establishing and maintaining cooperative relationships with human service agencies, facilitating referrals to specialized support services, and assisting participants with education and training interests. The coordinator will review service plan goals, manage household crisis situations, conduct resource briefings and events, and maintain accurate participant files. Other duties as assigned.

Requirements

Bachelor’s degree in human or social services, public administration, or a related field required.
Four (4) years of human development case management experience, including working with low-income individuals and families.
Demonstrated knowledge of the Family Self-Sufficiency Program and the characteristics, needs, and interests of housing choice voucher and public housing residents.
Ability to manage an active caseload of up to 150 participants effectively and efficiently.
Strong ability to work with individuals with complex issues and apply accepted case management techniques.
Ability to apply client-centered interviewing techniques.
Ability to motivate and guide participants through the stages of change.
Demonstrated characteristics of initiative and resourcefulness, tact, courtesy, and sensitivity to the needs of participants.
Ability to initiate and coordinate service delivery and follow-up services.
Experience communicating and working successfully with individuals from a broad range of socio-economic and cultural backgrounds.
Ability to prepare, present, and communicate ideas clearly and concisely, both orally and in writing.
Ability to work as a member of a team.
Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies.
Strong knowledge of human development resources and community organizations with the ability to manage third-party relationships on behalf of participants.
Demonstrated ability to work independently, fully execute assignments, receive instruction, and work without intense supervision.
Demonstrated ability to use time-management skills to achieve success with schedules, workloads, and deadlines.
Commitment to the participants, the program, and its stated goals.
Must have and maintain a valid state of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on company “Authorized Driver List.”

Nice To Haves

Travel within Atlanta city limits and home visits are required.
Ability to develop, create, and deliver Human Development presentations internally and externally.

Responsibilities

Maintain an ongoing minimum caseload of 25 families, including outreach and recruitment.
Complete assessments with each participant upon enrollment to identify strengths, resources, goals, barriers, and needs.
Develop Individual Service Plans and work one-on-one with participants to promote participation and engagement in employment, education, financial management, and personal/family well-being.
Establish and maintain cooperative relationships with area human service agencies and facilitate appropriate referrals to specialized support services.
Assist participants with their education and training interests, including identifying suitable opportunities.
Review service plan goals and perform necessary follow-up to ensure clients are progressing.
Manage household crisis situations and monitor household status.
Conduct resource briefings and employment/education events.
Maintain accurate and current participant files.
Other duties as assigned.