Resource Coordinator

Center for Alternative • New York, NY

1d • Hybrid

About The Position

CASES is seeking a Resource Coordinator for its Harlem Community Office within the Supervised Release Program (SRP) and Pretrial Services Team. The role supports justice system-involved participants, including people who have been arrested multiple times and may be difficult to serve. The Coordinator engages new participants, including following up on intake within 48 hours of release from Manhattan Criminal Court arraignments, and prioritizes helping eligible participants secure government benefits. The role also involves networking with external providers, helping participants navigate other agencies, building relationships with participants, and assisting SRP staff in obtaining resources.

The position is primarily based at the Harlem Community Office and includes fieldwork and networking across the NYC community. It requires cultural competency, a commitment to anti-racist practices, effective engagement with participants with high needs, strong organizational skills, and the ability to work independently in community settings. SRP serves people diverted from pretrial detention to community-based supervision and support. Participants have not been found guilty and are not mandated to participate in treatment or other services, so staff use tactful approaches that help participants draw on their strengths and motivation while meeting court requirements.

This is a hybrid position requiring at least three days in the office. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., for 35 hours per week excluding breaks. The salary is $60,100 per year. The position is located at 4 West 125th Street, New York, NY 10027.

Requirements

• Minimum high school diploma.
• One to two years of experience in human services, full-time roles and/or internship experiences, working with populations experiencing substance use, mental health concerns, complex trauma, and/or justice-system involvement.
• Extensive knowledge of community treatment, support services, and resources tailored to justice-impacted individuals.
• Cultural competency and commitment to anti-racist practices.
• Strong organizational abilities and capacity to work independently in community settings.
• Ability to engage participants with high needs effectively.

Nice To Haves

• Associate or bachelor's degree, or comparable professional experience.
• Conflict management and de-escalation skills.
• Bilingual English and Spanish.

Responsibilities

• Assist clients with applications for entitlements, concrete needs, and other social service supports, including follow-up and reminder calls to support benefits recertification.
• Assess housing and other critical immediate needs, and leverage support services to remove barriers and help participants achieve independence and self-sufficiency.
• Provide individual counseling on benefits-related issues and other challenges.
• Connect participants with social support services by evaluating eligibility, preferences, and needs, and accompany them to community-based services as needed.
• Establish and maintain collaborative relationships with community providers and program partners through regular direct community engagement.
• Develop and maintain a resource directory of community-based organizations and communicate with and follow up on referred participants.
• Regularly assess participant goals and support needs in collaboration with participants and program colleagues.
• Engage effectively with participants facing mental health symptoms, substance use concerns, complex trauma histories, and other challenges.
• Work with the team to identify community barriers to returning to court or maintaining the agreed-upon court-mandated supervision schedule.
• Serve as liaison with pretrial court services to confirm referrals and support mitigation and court advocacy efforts.
• Document direct service activities accurately and punctually in the ECM/Salesforce database.
• Participate in individual and group supervision to case conference high-risk participants and complex cases.
• Perform other duties as required by the Program Director and/or Direct Supervisor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation and paid time off starting at 25 days annually, plus an additional summer self-care day
• 12 paid holidays per year
• 403(b) retirement plan with competitive matching up to 6%
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED