Resident Community Resource Advocate

Volunteers Of America Western Washington•Everett, WA

9d•$27 - $30•Onsite

About The Position

The Resident Community Resource Advocate (CRA) coordinates and delivers resident enrichment and resource navigation services in support of Opportunity Council's TenantConnect program. The role serves residents in select affordable housing communities throughout Snohomish County by providing on-site resource navigation, outreach, resident engagement activities, and referrals to community resources that promote housing stability, wellbeing, and self-sufficiency. The CRA works with property management staff, community partners, and Integrated Community Services team members to identify resident needs, improve access to resources, coordinate resident-focused events, and connect residents with services that support long-term stability.

Requirements

Bachelor’s degree in human services, social services, behavioral health, education, public health, or a related field, or equivalent education and relevant professional experience.
Experience providing direct support, outreach, or resource navigation to people and families accessing community-based, public benefit, housing, healthcare, or social service systems.
Demonstrated experience working with people experiencing complex barriers, including housing instability, food insecurity, disabilities, mental health challenges, and substance use disorders.
Reliable transportation and ability to travel regularly within Snohomish County.
Ability to work a flexible schedule that may include evenings or occasional weekends based on program needs and outreach activities.
Proficiency with computers and Microsoft Office applications, including Word, Outlook, and Excel.
Strong organizational skills, including managing multiple clients, changing priorities, and deadlines while maintaining accurate and timely documentation.
Ability to work independently while maintaining regular communication and coordination with supervisors and team members.
Ability to exercise sound judgment and make decisions within program guidelines and supervisory direction.
Ability to remain calm, professional, and solution-focused when working with individuals in crisis or high-stress situations.
Strong interpersonal and communication skills, including building rapport with property management staff, community partners, and service providers; explaining complex information clearly; and maintaining professional boundaries.
Ability to learn and adapt to new systems, processes, and program requirements.

Responsibilities

Provide residents with resource and referral assistance by phone, email, and in person, including at least 2–3 hours of on-site resource navigation per month at each assigned property.
Help residents access public benefits, housing resources, healthcare, employment services, food assistance, and other community-based support, including Coordinated Entry when appropriate.
Provide seasonal and program-specific information and referrals, including eviction prevention, tax preparation, utility assistance, school supply programs, and holiday assistance.
Build and maintain relationships with property staff, service providers, and community organizations to improve residents’ access to resources.
Coordinate and support resident-focused events, resource fairs, workshops, and community engagement activities with property management staff and community partners.
Coordinate distribution of informational materials, resource flyers, and community updates to residents and leasing staff.
Maintain familiarity with the TenantConnect website, promote its use as appropriate, and review resources listed for contracted properties twice monthly.
Collaborate with the TenantConnect Services Coordinator and VOAWW Connect Data Systems Analyst to update resources on the TenantConnect website and Kintone database.
Maintain accurate and timely records of resident contacts, referrals, outreach, events, and services provided.
Track on-site service activities, resource fairs, partner engagement, and informational materials distributed at assigned properties.
Compile and submit required monthly reports and activity data to Opportunity Council and VOAWW.
Participate in team meetings, training activities, and program evaluation efforts.