Community Resource Advocate II, Community Connect - Bilingual required
About The Position
Community Action is a nonprofit organization providing services to low-income families in housing, homeless services, economic empowerment, family development, and early childhood care and education. It works to eliminate conditions of poverty and create opportunities for people in the Washington County area. The Community Resource Advocate II provides participant-centered, in-person support to individuals and families experiencing or at risk of homelessness. Based in the Community Connect office, the role helps clients access essential resources using Housing First principles and trauma-informed practices. The position may also involve street outreach to build relationships with unsheltered individuals.
Requirements
- High school diploma or equivalent, with at least six months of customer service experience or lived experience.
- Fully bilingual in Spanish, verbally and in writing.
- Experience with data entry.
- Ability to collaborate effectively with a wide range of professionals and social service agencies.
- Excellent written and oral communication skills.
- Commitment to equity, culturally responsive practices, and trauma-informed practices.
Nice To Haves
- Associate degree or higher in Social Services or a directly related field.
- Familiarity with Washington County community resources.
- Prior experience interviewing clients, assessing their needs, and advocating on their behalf.
Responsibilities
- Deliver participant-centered, in-person services to clients at the Community Connect office.
- Conduct face-to-face and telephone comprehensive assessments and screenings for homeless or at-risk households for a variety of programs in Washington County.
- Participate in a rotation of duties, including managing walk-ins and supporting team members.
- Potentially engage in street outreach to build relationships with unsheltered individuals.
- Determine eligibility and make direct referrals to Washington County housing programs.
- Accurately enter client information and documentation into the database.
- Explain and encourage the use of services for basic needs, health, mental health, and housing.
- Maintain a clean and orderly workspace to support healthy, high-quality client interactions, confidentiality, and operational efficiency.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
