Community Resource Advocate

NORTHSHORE HEALTH CENTERS • Demotte, IN

4d • Onsite

About The Position

The Community Resource Advocate is a frontline public health worker and core member of the care team, working alongside patients’ medical providers and the broader primary care team. The role connects health and social services with the community to improve access to services and health outcomes. The Advocate increases health knowledge through outreach, community education, informal counseling, and social support.

The position works with patients to identify social determinants of health, set goals, and develop health and social management plans. It also involves building relationships with community services, conducting preventive screenings, hosting outreach events, arranging services, and following up with patients. Work is performed in an office environment with frequent, ongoing interactions with patients and healthcare personnel. Frequent travel within Northshore locations is expected; travel outside those locations is rare or may be necessary.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Reliable transportation.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Excellent interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
• Organization and planning skills.
• Critical thinking and problem-solving skills.
• Ability to maintain composure and operate with emotional intelligence.
• Ethical reasoning and decision-making skills.
• Strong attention to detail.
• Receptiveness and responsiveness to feedback.
• Excellent verbal and written communication skills.
• Time management, prioritization, and sense of urgency.
• Proficiency with Microsoft Office Suite or related software.

Nice To Haves

• Associate’s degree in healthcare-related studies.
• Two years of experience working within a healthcare setting.
• One to two years of experience working in a community and/or family support role.

Responsibilities

• Help patients identify social determinants of health affecting their overall health and develop health and social management plans and goals.
• Assist patients with setting and addressing SMART goals.
• Conduct outreach and help patients overcome barriers to obtaining needed medical care or social services.
• Build and maintain relationships with community services and establish a presence in newer communities.
• Assist with conducting preventive screenings in the community.
• Host outreach events at designated locations and in the community.
• Maintain knowledge of community health care resources related to chronic disease, mental health, substance abuse, and other basic care needs.
• Arrange services on behalf of patients, including transportation and medical appointments.
• Complete outreach and follow-up phone calls to patients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED