Resident Representative

YMP Real Estate Management LLC•Fayetteville, NC

14h

About The Position

The Resident Representative welcomes and engages prospective residents, current residents, and guests in person and by phone. The role prepares and processes applications and leasing packages, sends notices, shows units, interacts with tenants, inspects the property, provides customer service, identifies marketing and sales opportunities, processes renewals and recertifications, and leases apartments. The position requires maintaining knowledge of the community and its amenities, supporting marketing and resident retention, and complying with Fair Housing requirements and company safety policies. Overtime, weekend, holiday, and evening work must be available.

Requirements

High school education or equivalent.
Ability to read, write, and comprehend English.
Strong Microsoft Office skills, especially Excel and Word.
Previous apartment leasing or sales experience.
Mathematical skills to calculate prorations.
Excellent telephone and communication skills.

Nice To Haves

Bilingual ability in English and Spanish.

Responsibilities

Maintain detailed knowledge of the apartment community, its amenities, and the surrounding community.
Inspect show apartments daily and maintain their appearance as models.
Handle apartment leasing, including greeting prospective residents, touring the community, closing sales, processing applications promptly, typing leases, following up with prospects, and obtaining required signatures before move-in.
Document prospect phone and email contacts consistently and complete the market survey accurately.
Maintain an acceptable closing ratio.
Collect and secure rental payments.
Prepare timely, accurate, and complete reports, including the monthly market survey, locator log, and commission sheets.
Assist with marketing, monitor advertisement accuracy and correct issues, document traffic marketing sources, support leasing events and promotions, and assist with weekly community outreach marketing.
Post to advertising sources daily as directed.
Maintain organized community office files.
Maintain working knowledge of Fair Housing laws, rules, and regulations related to apartment leasing and management.
Assist with inspections of vacant apartments and take appropriate action to prepare them for move-in.
Support the renewal program to promote resident retention.
Report observed maintenance problems.
Follow company safety policies and rules and use required safety appliances.
Remain courteous and helpful to residents, prospective residents, and co-workers.
Be available for overtime, weekend, holiday, and evening work.
Perform other duties as assigned.